Carlos A. Pena Rosario
Spring Hill,FL
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adopt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
VSG at Amalie Arena
Tampa, FL
07.2024 - Current
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Ensured that all equipment was properly stored after each shift.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Adhered strictly to health regulations regarding hygiene standards.
- Organized storage areas for efficient stocking of items.
- Disinfected surfaces using appropriate products and methods.
- Removed trash from rooms and replaced liners to wastebaskets.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
Server, Catering Attendant
Hss Staffing
Tampa, FL
10.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in training new servers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
Supervisor, Server, Runner, Bartender, Catering At
Legends Hospitality at Raymond James
Tampa, FL
09.2019 - 10.2023
- Assessed company operations for compliance with safety standards.
- Distributed food to service staff for prompt delivery to customers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new hires in proper food handling techniques and safety regulations.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Monitored temperatures of prepared food and cold-storage areas.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Established procedures for ordering alcoholic beverages that complied with state liquor laws.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Responded quickly to customer concerns and escalated major issues to management.
- Assisted in stocking shelves with inventory as needed.
- Communicated regularly with supervisors regarding any issues that arose during deliveries.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Tampa Convention Center
Tampa, FL
02.2020 - 09.2022
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
Amalia Marin
San Juan 05-1993
Some College (No Degree) - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRSome College (No Degree) - Culinary Arts
Instituto De Banca Y Comercio - Hato Rey
Hato Rey, PRSome College (No Degree) - Emergency Medical Technology
CEM
SAN JUAN PRSkills
- Catering Coordination
- Sanitation Standards
- Food presentation
- Staff Leadership
- Inventory Management
- Staff Supervision
- Food Delivery
- Table Setting
- Food Running
- Beverage Preparation
- Menu presentation
- Exceptional customer service
- Food station setup
- Quality Control
- Liquor, wine, and food service
- Interior and exterior cleaning
- Vacuuming and sweeping
- Mopping and buffing floors
- Room Inspections
Certification
- Food Safety first
- Learn2Serve On Premises Alcohol Selier Serve
Languages
Spanish
Full Professional
English
Limited
References
References available upon request.
Timeline
Housekeeping Attendant
VSG at Amalie Arena
07.2024 - Current
Server, Catering Attendant
Hss Staffing
10.2023 - Current
Server
Tampa Convention Center
02.2020 - 09.2022
Supervisor, Server, Runner, Bartender, Catering At
Legends Hospitality at Raymond James
09.2019 - 10.2023
- Food Safety first
- Learn2Serve On Premises Alcohol Selier Serve
High School Diploma -
Amalia Marin
Some College (No Degree) - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
Some College (No Degree) - Culinary Arts
Instituto De Banca Y Comercio - Hato Rey
Some College (No Degree) - Emergency Medical Technology
CEM
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