Carlos A. Pomales Ramos
Fajardo
Summary
Detail-oriented professional with exceptional communication and customer service skills. Proven ability to handle multiple task effectively and efficiently in a fast-paced environments. Pursuant to learn new techniques to further improve quality of work and achieve company goals.
Overview
12
12
years of professional experience
Work History
Route Service Representative
Nixon Medical
09.2023 - 06.2026
- Driving Box Truck to customer locations
- Customer service
- Restock linen
- Order fulfillment
Customer Service Representative
Conduent
01.2023 - 08.2023
- Patiently listened to, understood, and addressed complex customer issues
- Built a genuine connection with customers
- Navigated multiple applications and researched solutions with ease
- Provided calm conflict resolution and problem resolution for frustrated customers
- Worked in a structured environment for the duration of full-time schedule
- Handled high-volume of calls from customers
Fishing helper and cleaner, handyman
Fishing Art PR
04.2022 - 12.2022
- Help with the process of cleaning the fish and lobster and make sure they are high quality to sell
- Maintained cleanliness and handled repairs of fishing nets and traps as needed
Molding machine operator
Peter Paul Electric
07.2021 - 04.2022
- Molded electrical coils
- Operated machinery
- Efficiently met quota required for parts made per day
Cultivator
CT Pharma
02.2021 - 06.2021
- Worked with a team to cultivate plants for harvest
- Completed maintenance of the plant rooms ensuring a clean and safe environment
- Harvested plants in preparation for packing or use
Courier
Fedex Express
03.2014 - 02.2021
- Sorted packages by location, stop number and time of expected delivery
- Traveled to the delivery destinations and handled packages with caution and care
- Interpreted maps
- Completed all necessary logs and paperwork on a daily basis
- Fostered positive working relationships with customers by responding to their questions and Concerns
- Awarded safe driver award for the 4th year in a row
- Verified each delivery against shipping instructions before delivering to customers
- Selected most efficient routes in compliance with delivery instructions
Education
High School Diploma -
Santiago Veve Calzada
Fajardo05-2005
Skills
- Polite and Patient with customers and vendors
- Full Bilingual (English and Spanish)
- Safety-conscious
- Hard Working
- Able to work through changes and new challenges
- Safe driving practices
- Vehicle maintenance
- Policies and procedures implementation
- Route planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Route Service Representative
Nixon Medical
09.2023 - 06.2026
Customer Service Representative
Conduent
01.2023 - 08.2023
Fishing helper and cleaner, handyman
Fishing Art PR
04.2022 - 12.2022
Molding machine operator
Peter Paul Electric
07.2021 - 04.2022
Cultivator
CT Pharma
02.2021 - 06.2021
Courier
Fedex Express
03.2014 - 02.2021
High School Diploma -
Santiago Veve Calzada