Carlos Adelmo Vasquez Gonzales
Fitness And Wellness Specialist Student
Madison,WI
Summary
Dynamic and results-oriented professional with a proven track record at Planet Fitness and Mishqui Peruvian Cousin, excelling in customer service. Leveraged teamwork and a positive attitude to enhance service delivery and operational efficiency. Skilled in bilingual communication, significantly improving customer experience for Spanish-speaking patrons. Demonstrated ability to resolve complaints professionally, contributing to a notable increase in customer satisfaction.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Server
Mishqui Peruvian Cousin
11.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Core Team Member
Planet Fitness
12.2023 - 09.2024
- Helped customers to educate on fitness and memberships.
- Answered phone calls with customer satisfaction approach.
- Maintained a clean environment to retain customers.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting memberships best suited to needs.
Head Dishwasher
Himalayan Curry & Kebob Restaurant
12.2022 - 04.2023
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
High School Diploma -
San Vicente De Paul
05.2001 - 12.2018
Skills
Certification
Marketing in Google
Languages
3,5
Timeline
Server
Mishqui Peruvian Cousin
11.2024 - Current
Core Team Member
Planet Fitness
12.2023 - 09.2024
Head Dishwasher
Himalayan Curry & Kebob Restaurant
12.2022 - 04.2023
High School Diploma -
San Vicente De Paul
05.2001 - 12.2018
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