Summary
Overview
Work History
Education
Skills
Timeline
Barista

Helen De La Cruz Fraile

Miami,FL

Summary

Looking for a position where my background work and educational experiences can be an asset to this organization. Efficient and Energetic Enjoy working with people . Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Enthusiastic assistant case manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

10
10
years of professional experience

Work History

Case Manager

ALC Home Health
01.2023 - 06.2025
  • Experience with Wellsky/Kinnser, HHA Exchanged , Mobile Caregiver (Tellus)
  • Managing the schedules of nurses, and other healthcare professionals, and ensuring proper communication between all parties involved.
  • Schedule all the medicaid patients in HHA Exchenged and Tellus and the medicare patients in Kinsser.
  • Liaising with physicians, insurance companies, and other healthcare providers to facilitate the delivery of care.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Increased patient satisfaction by actively listening to concerns, and addressing issues in a timely manner.
  • Perform basic administrative, clerical, and operational tasks.
  • Review assigned medical records for documentation and quality of care.



Assistant Case Manager

One At Home Dade
07.2021 - 01.2023
  • Assist the Case Manager with distribution of health care services to patients.
  • Schedule Nurses, Physical Therapists, Home Health Aides, and Social Workers to care for patients as their doctor ordered.
  • Maintain patients records by creating charts and filing nurses, therapist, aides, and social workers notes in chronological order.
  • Create Start of Care folders for admittance of new patients.
  • Verify Primary Care Physician will sign patient order and POC.
  • Restaff nurses according to their vacation schedule .
  • Schedule all the medicaid patients in HHA Exchenged and medicare patients in Kinsser.
  • Research, compile, review, reconcile, and maintain a variety of information and records

Security Screener Officer

Eulen America
06.2016 - 07.2021
  • Deterred, detected, and prevented terroristic activity by identifying dangerous objects that are presented during the airport security screening process.
  • Performed passenger bag searches and prepared items for x-ray scanning.
  • Checked ID's of all airport staff, federal officials, and state and local law enforcement officers.

Crew Member

McDonald's
05.2015 - 07.2016
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Stocked shelves to organize aisles in assigned department.

Education

High School Diploma -

Robert Service High
05.2015

Skills

  • Flexible and Adaptable
  • Conflict Resolution
  • Responsible
  • Quick Decision Making
  • Data Entry
  • Experience with Microsoft Word, Excel, Power Point
  • Experience with Wellsky/Kinsser, HHA Exchanged, Tellus
  • Over 2 years of experience as an assistant case manager, and 2 years and 5 months as a case manager

Timeline

Case Manager

ALC Home Health
01.2023 - 06.2025

Assistant Case Manager

One At Home Dade
07.2021 - 01.2023

Security Screener Officer

Eulen America
06.2016 - 07.2021

Crew Member

McDonald's
05.2015 - 07.2016

High School Diploma -

Robert Service High

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Helen De La Cruz Fraile