Carlos Alberto Lopez
Horizon City,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Sherwin-Williams Paint Store 1622
El Paso , Texas
05.2024 - Current
- Enforced trademark customer service standards and resolved customer problems to uphold quality service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed key customer relationships to increase sales.
- Conduct effective lead generation calls and face to face calls in order to gain new business.
- Control expenses and manage inventory to maximize profitability
- Operate a store that will meet market demands.
- Analyze competition strategies to have a competitive advantage.
- Train and develop my team to promote upcoming talent.
Assistant Manager
Sherwin Williams Paint Company Store 7305
El Paso, TX
10.2020 - 09.2022
- Determine customers needs, resolve product knowledge questions, present appropriate products and services
- Refer potential wholesale leads to the sales reps and store staff
- Process orders, schedule/coordinate installations with installers and customers, check installers’ orders for accuracy before material leaves store
- Ensure sales transactions are completed accurately and provide input regarding inventory levels
- Communicate customer complaints to the to my manager and sales representative for a quick and accurate resolution to ensure customers quality and service expectations are exceeded
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Manage and operate a distinctive hybrid store where we sale both flooring covering and paint
Assistant Manager
Sherwin Williams Paint Company Store 1622
El Paso, TX
06.2018 - 10.2020
- Ensuring the satisfaction of both wholesale and do it yourself customers by building positive long term relationships with them
- Build positive working relationships with employees
- Communicate effectively with customers, employees and other business partners
- Manage time and resources effectively
- Assist my manager in the recruitment and training process of new and existing employees for optimal productivity
- Oversee all business operations for store, including customer service, sales strategic planning, financial administration, and inventory control
- Study reports and evaluate store performance by studying P&L
Sales Associate
Sherwin Williams Company
El Paso, TX
03.2019 - 10.2019
- Support sales efforts for the company
- Ensure sales transactions are completed accurate
- Deliver exceptional customer service by describing product qualities
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specification
- Stock shelves and set up displays, clean store equipment, and load and unload trucks
Education
MBA - Management
University of Texas At El Paso
El Paso, TX05.2023
Bachelors of Health Science - Health Sciences
University of Texas
El Paso, TX12.2017
Skills
- Product and Service Knowledge
- Staff Training
- Goal Setting
- Cost Control
- Verbal and Written Communication
- Work Planning and Prioritization
- Training and Development
- Business Development Understanding
- Inventory Control
- Report Analysis
- Problem Resolution
Accomplishments
- Masters Club Award 2023
- Training Store Manager of the Year 2023
- Rookie of the Year Award 2023
Certification
- Certified Tactical Strength and Conditioning Facilitator, National Strength and Conditioning Association - 2019
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Sherwin-Williams Paint Store 1622
05.2024 - Current
Assistant Manager
Sherwin Williams Paint Company Store 7305
10.2020 - 09.2022
Sales Associate
Sherwin Williams Company
03.2019 - 10.2019
Assistant Manager
Sherwin Williams Paint Company Store 1622
06.2018 - 10.2020
MBA - Management
University of Texas At El Paso
Bachelors of Health Science - Health Sciences
University of Texas
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