Carlos Alberto Roa Forero
Arcadia,CA
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Logistics Assistant
Servientrega International
Villavicencio, Meta, Colombia
02.2019 - 12.2024
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Received invoice payments, handled deposits and reconciled accounts.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Maintained accurate records of incoming and outgoing shipments.
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Coordinated with suppliers to ensure timely delivery of goods.
- Managed daily inventory counts to keep system accurate.
- Investigated claims related to damaged or lost goods during shipment.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Oversaw return and exchange processes from customer to supplier.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Strengthened integrity, developing organization systems for records, reports and agendas.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Food Waiter
Cholaos
Villavicencio, Meta, Colombia
04.2015 - 02.2019
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Stocked service areas with supplies during slow periods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Set up tables in between patrons to reduce wait times.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Assisted other staff members when needed such as bussing tables or running food orders to kitchen staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
Liceo Bolivar
Villivicencia, Meta, Colombia11-2006
GED -
Monrovia Adult School
MonroviaSkills
- Inventory management procedures
- Billing
- Customs regulations
- Customer relations
- Operational efficiency
- Shipping and receiving
- Professional telephone demeanor
- International logistics
- Route optimization
- Warehouse operations
- Order accuracy
- Customer service focus
- Allergy awareness
- Table setting
- Cleanliness
- Cultural sensitivity
- Professional appearance
- Strong multitasking
- High volume dining
- Price memorization
- Food station setup
- Customer service
- Team collaboration
- Calm demeanor
- Compliance standards
- Service prioritization
- Table bussing
- Safe food handling
- Menu memorization
- Accurate money handling
- Dining room preparation
- Basic math
- Side dish preparation
- Time management
- Positive and professional
Languages
Spanish
Native/ Bilingual
Spanish Preferred
Currently attending ESL classes to improve my English speaking skills.
Timeline
Logistics Assistant
Servientrega International
02.2019 - 12.2024
Food Waiter
Cholaos
04.2015 - 02.2019
High School Diploma -
Liceo Bolivar
GED -
Monrovia Adult School
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