Carlos Alberto Urdaneta Soto
Chicago,IL
Summary
- Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Kitchen Manager
Hotel soy local houstel el peñol
Guatape, Antioquia, Colombia
04.2021 - 05.2024
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Kitchen Manager
Mall Villa Zocalo
Guatape, Antioquia, Colombia
01.2019 - 05.2021
- Food preparation.
- Ordered supplies from local markets.
- Resolved customer complaints regarding food quality or service issues.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Prepared high-quality dishes according to established recipes.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Receptionist
Hotel The View S.A
Santa Barbara, Zulia, Venezuela
02.2016 - 10.2017
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Prepared weekly schedules for receptionists on duty.
- Resolved billing discrepancies between guest accounts and invoices.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Assisted guests with directions and transportation arrangements when needed.
- Responded to emergency situations in a timely manner.
- Informed housekeeping staff of any special requests made by guests.
- Ensured that the front desk was adequately stocked with supplies throughout the day.
- Processed incoming mail, faxes and email messages for the hotel staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
Pharmacy Assistant
S.A Nacional Farmacéutica Farmahorro
Santa Barbara, Zulia, Venezuela
01.2015 - 01.2016
- Processed payments from customers using cash registers and debit and credit card terminals.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Greeted customers upon arrival at the pharmacy counter.
- Resolved customer complaints promptly in a professional manner.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Helped pharmacy staff prepare medications and fill orders.
Cashier
Maroposia "Tijerazo" C.A
Santa Barbara, Zulia, Venezuela
07.2013 - 05.2015
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card.
Education
Technician - Human Resources Management
Instituto Universitario De Educación Especializada
Santa Barbara, Venezuela11-2017
Skills
- Inventory Management
- Supply Ordering
- Kitchen Management
- Food Safety
- Staff Supervision
- Menu development
- Scheduling
- Multitasking and Organization
- Customer Service
- Team Collaboration and Leadership
- Problem-Solving
- Staff Management
Timeline
Kitchen Manager
Hotel soy local houstel el peñol
04.2021 - 05.2024
Kitchen Manager
Mall Villa Zocalo
01.2019 - 05.2021
Receptionist
Hotel The View S.A
02.2016 - 10.2017
Pharmacy Assistant
S.A Nacional Farmacéutica Farmahorro
01.2015 - 01.2016
Cashier
Maroposia "Tijerazo" C.A
07.2013 - 05.2015
Technician - Human Resources Management
Instituto Universitario De Educación Especializada
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