Carlos Alonso Flores
Columbia,MD
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Crew Member
Pollo Campero
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
07.2024 - 09.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Increased customer satisfaction with prompt and accurate order taking.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Sales Associate
CHAMPS
05.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Clothes Tagger
Zips Dry Cleaners
04.2023 - 04.2024
- Reduced instances of mislabeled clothing by double-checking tags against product information sheets to confirm accuracy.
- Assisted sales associates in locating specific items for customers by maintaining an organized tagging system within the stockroom.
- Increased efficiency in stockroom organization by creating a system for sorting tagged clothes according to category and size.
- Improved store appearance by consistently maintaining tagged merchandise in a neat and orderly fashion.
Education
No Degree - Heating, Ventilation, Air Conditioning
Application And Research Laboratory
Columbia, MD05.2024
High School Diploma -
Wilde Lake High School
Columbia, MD05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Money Handling
- Multitasking and Organization
- Drive-Thru Operations
- Taking Orders
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Pollo Campero
09.2024 - Current
Crew Member
McDonald's
07.2024 - 09.2024
Sales Associate
CHAMPS
05.2024 - 07.2024
Clothes Tagger
Zips Dry Cleaners
04.2023 - 04.2024
No Degree - Heating, Ventilation, Air Conditioning
Application And Research Laboratory
High School Diploma -
Wilde Lake High School
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