CARLOS ARLEY CALDERON AREVALO
Phoenix,AZ
Summary
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.
Overview
13
13
years of professional experience
Work History
Representante De Información Y Control
Recaudo Bogotá
Bogotá, Colombia
06.2012 - 11.2014
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence .
Auxiliar De Servicio Car Center
HomeCenter
Bogota, Colombia
03.2016 - 03.2017
- Maintained a clean and organized work environment, contributing to overall workplace efficiency.
- Delivered exceptional customer service experiences by addressing concerns professionally and efficiently resolving issues that arose during transactions or interactions with clientscustomers.
- Experience in car detailing, use of cleaning equipment and products, customer service, adherence to safety protocols, and efficient teamwork skills.
Agente De Operaciones Terrestres
SAI/ TALMA
Bogotá/ Colombia
10.2017 - 12.2024
- Managed day-to-day department operations with effective workflow coordination.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements of luggage.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies of luggage.
- Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
- Responsible for the manual loading and unloading of baggage and cargo to and from aircraft.
- Check and ensure that luggage identification tags are properly attached.
Education
High School Diploma -
I.E.D. Nueva Esperanza
Bogotá/ ColombiaSkills
- Positive attitude
- Attention to detail
- Professional and friendly
- Customer support
- Inventory counting
- Logistical planning
- Support services
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Agente De Operaciones Terrestres
SAI/ TALMA
10.2017 - 12.2024
Auxiliar De Servicio Car Center
HomeCenter
03.2016 - 03.2017
Representante De Información Y Control
Recaudo Bogotá
06.2012 - 11.2014
High School Diploma -
I.E.D. Nueva Esperanza