Carlos Arturo Forero
Las Vegas
Summary
Experienced IT professional with over 12 years in networking, telecommunications, and IT infrastructure. Proficient in Ethernet networks, CATV installation, system troubleshooting, and ITIL processes. Strong background in fieldwork, including the installation and maintenance of CAT6, patch panels, switches, and broadband systems. Proven ability to optimize IT operations, enhance service quality, and deliver exceptional technical support in fast-paced environments. Certified in CompTIA Network+ and CCNA, with expertise in Cisco solutions and network diagnostics.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon
06.2020 - Current
- Process merchandise returns, verifying product conditions and assigning next steps in the corporate workflow.
- Collaborate with multiple departments to ensure process adherence and smooth operations.
- Maintain a high standard of organization and detail to resolve customer concerns efficiently.
Machine Operator
Pacific Paper Tube
07.2017 - 01.2020
- Monitored machine performance, troubleshooting malfunctions and ensuring product quality
- Operated machines for industrial paper tube production, ensuring compliance with safety protocols
- Documented operational deficiencies and communicated with the maintenance team to resolve issues.
IT Solutions Integrator
Infomedia Service
02.2014 - 12.2016
- Increased sales by 300% through infrastructure optimization and implementation of ITIL processes
- Led the design and implementation of large IT projects, reducing operational costs by 20% and improving system performance for 58,000 computers
- Implemented Cisco Wireless, Routing, and Switching solutions, optimizing network efficiency.
Service Director
Linalca Informatica
02.2009 - 01.2014
- Implemented ITIL processes, leading to 94% customer retention and increased service availability by 7%
- Directed teams to improve customer satisfaction through proactive service and issue resolution
- Developed marketing strategies to generate interest and enhance service quality for clients.
Service Level Manager
Atento Colombia
02.2008 - 01.2010
- Installed and repaired CATV and broadband systems for commercial clients, performing DOCSIS testing to ensure quality signal distribution
- Diagnosed and repaired network hardware, coordinating with help desks for complex issues.
Education
Bachelor of Science - Engineering Telecomunication
ISPJAE
Havana, Cuba06.2025
Skills
- Networking: WAN, LAN, CATV, Ethernet, Cable Management
- Technical Support: Hardware/Software Installation, System Configuration, End-User Support
- ITIL Processes: Incident, Problem, Change Management
- Tools: ServiceNow, Cisco Systems, Fluke Network Meters
- Communication: Customer Support, Team Collaboration, Documentation
Certification
- CCNA
- CompTIA Network+
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Problem Solver
Amazon
06.2020 - Current
Machine Operator
Pacific Paper Tube
07.2017 - 01.2020
IT Solutions Integrator
Infomedia Service
02.2014 - 12.2016
Service Director
Linalca Informatica
02.2009 - 01.2014
Service Level Manager
Atento Colombia
02.2008 - 01.2010
Bachelor of Science - Engineering Telecomunication
ISPJAE
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