Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Cardona

Valrico,FL

Summary

Dedicated and extremely detail-oriented telecommunications professional with over 20 years of experience in outside plant facilities, cable splicing, and customer service. Expertise in testing, isolating, and repairing damaged cables with a focus on efficiency and cost-effective solutions. Proven ability to collaborate with engineering teams to develop alternative methods for restoring customer service. Strong technical skills in operating various test equipment, maintaining network integrity, and adapting to technological advancements. Committed to delivering high-quality service while ensuring customer satisfaction and maintaining the integrity of facility records.

Overview

28
28
years of professional experience

Work History

Sales and Service Tech II

Frontier/Verizon
01.2010 - Current
  • Install and repair outside plant facilities, including testing, isolating, and qualifying pairs for dial tone, DSL, and circuit connections
  • Perform maintenance on buried, aerial, and underground cables, including troubleshooting and repairing faults
  • Operate bucket truck to access and repair aerial cables and equipment
  • Place and replace aerial and buried cable enclosures, using various connectors to splice cable pairs
  • Install and maintain networking equipment such as NIDs, wireless routers, modems, and gateways for residential and business customers
  • Communicate effectively with customers and internal departments to resolve service and cable outages
  • Assist other departments and contractors, adapting to changes in technology and procedures
  • Promote and support company products and services, while maintaining the integrity of facility records.

Cable Splicer

Verizon
05.2006 - 01.2010
  • Read and interpreted engineering prints for the splicing of copper and fiber optic cable networks
  • Set up various types of buried and aerial copper and fiber closures and prepared cables for splicing
  • Used single and mass fusion splicers, as well as various types of copper splicing equipment
  • Spliced fiber cables up to 864 count, including fiber terminals, hub, and central office splices
  • Utilized OTDR and power meters to troubleshoot, test, and qualify fibers; documented and uploaded test results per company specifications
  • Performed splicing operations required for the installation, rearrangement, and repair of outside plant facilities, including pulp and pressurized cables, terminals, loop carriers, load coils, and repeaters
  • Used torches to open, window, and remove lead sleeves and lead sheath cables
  • Tested air quality in manholes using gas meters; operated pumps to remove water from manholes while adhering to safety guidelines
  • Communicated effectively with Engineering, Cut Writers, and other departments regarding prints, schematics, records, and cable counts
  • Handled and climbed ladders and poles, worked at heights in boom trucks, and entered tunnels, buildings, trenches, crawl spaces, and manholes to place materials
  • Operated company vehicles as required; performed work with minimal supervision, following general guidelines
  • Read and interpreted cut sheets and work order prints to complete work assignments, keeping detailed written records of work activity
  • Placed hermetically sealed free-breathing or encapsulated-type splice closures
  • Used electrical test equipment to verify and determine defective wires in cables; performed cable acceptance tests to ensure compliance with specified requirements
  • Tested cable pressure systems and air-tested hermetically sealed closures for leaks
  • Performed additional duties and tasks as required by the company.

Customer Service Representative

Verizon
08.2004 - 05.2006
  • Handled order corrections, ensuring proper flow and provisioning of service orders and trouble tickets
  • Processed customer requests, addressed provisioning conflicts, and resolved inquiries and complaints.

Material Handler

GTE/Verizon
01.1997 - 08.2004
  • Managed order fulfillment, packing, staging, and shipping of materials to various work centers and outside vendors
  • Operated aerial lifts and performed inventory reporting and physical counts.

Education

Chamberlain High School
Tampa, FL
05.1991

Skills

  • Goal-Oriented
  • Bucket Truck Certified
  • Customer Relations
  • Problem-Solving
  • Attention to Detail
  • Equipment installation and repair
  • Excellent Communication
  • Fiber Cable Splicing
  • Copper Cable Splicing

Timeline

Sales and Service Tech II

Frontier/Verizon
01.2010 - Current

Cable Splicer

Verizon
05.2006 - 01.2010

Customer Service Representative

Verizon
08.2004 - 05.2006

Material Handler

GTE/Verizon
01.1997 - 08.2004

Chamberlain High School

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Carlos Cardona