Carlos Daniel Rodriguez
Brooklyn,NY
Summary
27 year retail veteran with high attention to detail. Motivated Service Worker with exceptional social skills, polished communication abilities, humorous demeanor, and extensive customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
New York Sports Clubs
New York, NY
06.2021 - Current
- Oversaw memberships accounts. Responsible for addressing member issues in person or through email, assisting with selling personal training, membership retention, and the condition of fitness machines and equipment.
- Encouraged the team to know the names of the regular members. Creating a better sense of belonging and customer importance. Also makes members less likely to cancel membership and more likely to promote the friendliness of our gym.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance. Coaching the importance of selling fitness, member/employee relationship, and gym cleanliness.
- Strategized monthly budget ensuring gym had the cleaning supplies, and tools, necessary to run the business without going over allotted budget.
Lead Retail Sales Consultant
AT&T Mobility
Honolulu, HI
03.2018 - 05.2020
- Trained team members in successful strategies to meet operational and sales targets before selling on the floor.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Analyzed customer accounts finding opportunities to add lines and increase revenue while fulfilling customer’s needs.
- Maintained 95% approval rating on customer surveys over two years.
- Consistently recognized as employee with highest number of opening new pre-paid phone accounts in the state of Hawaii.
- Regularly convinced customers not to close their accounts and switch to the competition by reviewing their plans and finding areas to save them money.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Assistant Restaurant General Manager
Vegan Hills
Honolulu, HI
03.2017 - 02.2018
- Promoted to assistant manager, and entrusted with store keys within three months of hire.
- Assigned to handle inventory replenishment once a week; visiting suppliers throughout Honolulu.
- Trained new hires in proper table service etiquette, and handling of barista station.
- Implemented updated reservation system, fitting in more guests by 10%, and streamlining the process.
- Resolved challenging customer complaints to full satisfaction, securing brand loyalty and maximizing repeat business.
- Set schedules for staff, designating shifts tailored with busier and slower hours of operation.
Online Sales and Consignment
Island Triathlon & Bike
Honolulu, HI
05.2014 - 03.2017
- Executor and creator of the business' online consignment and liquidation program. Increased sales margins considerably and cleared out 100% of the outdated stock through internet channels.
- Generated more foot-traffic and in-store sales by facilitating the business' social media pages, utilizing my experience with photography, Instagram, and Facebook.
- Consulted with customers on how their cycling gear could be converted to store credit, helping increase our sales without extra costs, and creating customer satisfaction with updated equipment and parts.
- Assisted walk-in customer needs and concerns, often consisting of mechanic work, and selling high-end bicycles.
Floor Lead
Rapha Cycle Club
New York, NY
07.2013 - 10.2014
- Consistently won company contests for selling most of a chosen product every other month.
- Created inventory system improving inventory control, accurate counts, and loss prevention. This system was adopted throughout company nationwide.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new hires on apparel and their technologies, and how to pair certain items together, helping to increase profits.
Education
Bachelor of Arts - Studio Arts
Lehman College of The City University of New York
The Bronx, NY05.2013
Skills
- Upselling strategies
- Loss prevention
- Visual merchandising
- Employee scheduling
- Inventory control
- Cash handling
- Trained conflict mediator
- Photography
- Illustration
- Social media content creator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Assistant General Manager
New York Sports Clubs
06.2021 - Current
Lead Retail Sales Consultant
AT&T Mobility
03.2018 - 05.2020
Assistant Restaurant General Manager
Vegan Hills
03.2017 - 02.2018
Online Sales and Consignment
Island Triathlon & Bike
05.2014 - 03.2017
Floor Lead
Rapha Cycle Club
07.2013 - 10.2014
Bachelor of Arts - Studio Arts
Lehman College of The City University of New York
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