CARLOS DAVID PASOS
Jamaica
Summary
Dedicated residential support professional with proven customer service experience and strong problem-solving abilities. Currently employed at BHRAGS Alliance, receiving excellent feedback from supervisors and the program director. Skilled in providing client support, implementing safety protocols, and maintaining secure environments. Certified in multiple health and safety procedures, demonstrating commitment to offering compassionate and effective assistance to shelter residents. Quick learner, responsible team player, and effective communicator in both English and Spanish, able to connect with a diverse range of individuals. Residential professional with a strong focus on problem-solving and maintaining client satisfaction. Expertise in property management, tenant relations, and conflict resolution, prioritizing collaboration within the team for successful outcomes. Reliability and adaptability, combined with a keen eye for safety and compliance standards, making an asset to any organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Associate
BHRAGS ALLIANCE
03.2024 - Current
- Provide direct support to shelter residents while ensuring their needs are met and facility protocols are followed
- Monitor facility to ensure compliance with safety regulations and health standards
- Document incidents and maintain detailed records of resident interactions
- Respond effectively to emergency situations utilizing CPR/First Aid and Narcan techniques when necessary
- Assist with daily operations including monitoring common areas and conducting room checks
- Support intake procedures for new and returning residents
- Receive consistent excellent feedback from supervisors and program director
Package Handler & Driver
UPS
01.2022 - 01.2024
- Developed problem-solving abilities by managing high-pressure situations
- Cultivated attention to detail in handling coded packages for accurate delivery
- Demonstrated reliability and ability to follow procedures
Sales Associate
Marshalls
01.2022 - 12.2022
- Assisted customers in locating desired merchandise
- Maintained fully stocked product displays through coordinating inventory
- Provided friendly service to create a welcoming retail environment
Sales Representative
Royal Prestige
01.2022 - 12.2022
- Built rapport with over 50 customers weekly while educating on product line
- Addressed customer inquiries and concerns pre- and post-purchase
- Exhibited patience and strong product knowledge
Customer Service & Marketing Agent
PCDNY Clothing Drive
01.2021 - 12.2022
- Attended to client calls, addressing inquiries and providing support
- Created and managed website for soliciting donations and volunteer coordination
- Executed social media and email campaigns to grow donations by 15% in 6 months
Education
Python Programming -
Coursera
Python 3.0 Programming -
Coursera
ESL Certification -
CLIP Program
International High School Diploma -
Bachelor of Science - Clinical Laboratory Science
York College
04.2025
Technical Support Fundamentals Course -
Coursera
04.2025
Skills
- Client Support & Advocacy
- Emergency Response Protocols
- Safety & Security Procedures
- Detailed Documentation
- Cultural Competency (Bilingual in English and Spanish)
- Microsoft Office Suite
- Python Programming
- Inventory Database Management
- Problem-Solving & Conflict Resolution
- Time Management & Reliability
Certification
- CPR Certification
- NYC Food Handlers Certification
- F02 Certificate - Fire and Emergency Preparedness
- F80 Certificate - Coordinator of Fire Safety and Alarm Systems
- Mandated Reporter Training Certificate
- Narcan Application Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Residential Associate
BHRAGS ALLIANCE
03.2024 - Current
Package Handler & Driver
UPS
01.2022 - 01.2024
Sales Associate
Marshalls
01.2022 - 12.2022
Sales Representative
Royal Prestige
01.2022 - 12.2022
Customer Service & Marketing Agent
PCDNY Clothing Drive
01.2021 - 12.2022
ESL Certification -
CLIP Program
Technical Support Fundamentals Course -
Coursera
Python Programming -
Coursera
Python 3.0 Programming -
Coursera
International High School Diploma -
Bachelor of Science - Clinical Laboratory Science
York College
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