Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Carlos Eduardo Alves Bastos

Winter Garden,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Personal Assistant to the Owner

Hichens, Harrison & CO
West Palm Beach, FL
02.2021 - 12.2023
  • Developed, maintained and managed daily schedule for Owner.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Coordinated events and conferences as requested by the Owner.
  • Served as a liaison between the Owner and other personnel within the organization.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Oversaw household management tasks, including coordinating with service providers and managing schedules.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.

Personal Driver for Chief Executive Officer

Hichens, Harrison & CO
West Palm Beach, FL
02.2021 - 12.2023
  • Assisted CEOs with daily transportation needs, such as airport transfers and errands.
  • Ensured vehicle was clean, presentable, and fully fueled at all times.
  • Monitored routes for construction or traffic delays to ensure timely arrival at destinations.
  • Provided additional services such as running errands for CEOs as requested.
  • Managed logistics for travel plans, such as reserving hotels and coordinating car rentals when needed.
  • Provided courteous service to VIP passengers, including opening doors and helping with luggage.
  • Drove employer's relatives, visitors, and business partners from place to place.

Front Desk Agent

Harvest English Institute
Orlando, FL
09.2019 - 01.2021
  • Answered phones, responded to inquiries, and took messages.
  • Resolved customer complaints promptly and courteously.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Processed payments accurately and efficiently.
  • Provided excellent customer service while upholding company policies.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Coordinated maintenance requests for office equipment and facilities.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Coordinated pick-up and delivery of express mail services.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Parking Supervisor

Harvest English Institute
Orlando, FL
05.2018 - 09.2019
  • Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
  • Analyzed data on parking trends and occupancy rates to develop strategies for maximizing profits.
  • Conducted regular inspections of the premises to identify any issues related to safety or security.
  • Monitored customer service levels to ensure that all customers were satisfied with their experience.
  • Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.

Private Security Officer

Hichens,Harrison & CO
Rio De Janeiro, Brazil
01.2015 - 12.2017
  • Responded to emergency situations and notified appropriate personnel.
  • Enforced access control policies for visitors entering the facility.
  • Patrolled parking lots and garages looking for signs of criminal activity or suspicious persons.
  • Assisted in developing plans for responding to emergencies or threats to safety.
  • Conducted daily security patrols of premises and monitored surveillance equipment.
  • Monitored CCTV systems to detect any unauthorized activities.
  • Intervened in physical altercations when necessary to maintain order and protect people.
  • Instructed staff members about proper safety protocols and emergency response procedures.
  • Reported any suspicious behavior observed while patrolling the premises.
  • Protected confidential information by maintaining secure areas within the facility.
  • Maintained high levels of alertness throughout shifts.

Enlisted Soldier

Exercito Brasileiro
Rio De Janeiro, Brazil
01.2001 - 01.2002
  • Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
  • Fostered positive relationships with local citizens during peacekeeping operations through diplomacy and cultural understanding.
  • Ensured compliance with safety regulations while performing duties such as operating a motor vehicle or handling hazardous materials.
  • Observed terrain features during patrols in order to identify potential threats or hazards.
  • Participated in live-fire exercises to ensure proficiency with individual weapons systems.
  • Inspected all weapons prior to use to ensure they were serviceable and safe to fire.
  • Provided security during convoy operations by monitoring roadways for suspicious activity or threats.
  • Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.
  • Interpreted maps using orienteering techniques to determine location of friendly forces and enemy positions.
  • Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Worked in small groups to accomplish complex goals within tight deadlines and standards.
  • Displayed leadership in accomplishing assignments and learning new skills.
  • Led small teams in drill and ceremony practices, fostering discipline and cohesion..
  • Implemented strict operational security protocols to protect sensitive information and personnel.
  • Engaged in weapons training, achieving proficiency in multiple firearms.
  • Briefed superiors on mission outcomes and suggested improvements for future operations.
  • Completed basic and advanced combat training courses, mastering individual soldier skills.

Education

High School Diploma -

Cetecom
Rio De Janeiro , Brazil
12-2002

Some College (No Degree) - Dentistry (Pre-Dentistry)

Universidade Gama Filho
Rio De Janeiro, Brazil

Skills

  • Strong Working Relationships
  • Relationship Building
  • Active Listening
  • Team Collaboration
  • Professionalism
  • Decision-Making
  • Customer Relationships
  • First Aid Certification
  • Confidentiality
  • Punctuality

Affiliations

  • I spend part of my day helping a non-governmental organization in Brazil that helps children in needy areas.

Accomplishments

  • Honorable motion by the general chamber of councilors of Rio de Janeiro, Brazil.
  • Highlighted as the best soldier during my unit's training course in the Brazilian Army.

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Elementary

References

References available upon request.

Timeline

Personal Assistant to the Owner

Hichens, Harrison & CO
02.2021 - 12.2023

Personal Driver for Chief Executive Officer

Hichens, Harrison & CO
02.2021 - 12.2023

Front Desk Agent

Harvest English Institute
09.2019 - 01.2021

Parking Supervisor

Harvest English Institute
05.2018 - 09.2019

Private Security Officer

Hichens,Harrison & CO
01.2015 - 12.2017

Enlisted Soldier

Exercito Brasileiro
01.2001 - 01.2002

High School Diploma -

Cetecom

Some College (No Degree) - Dentistry (Pre-Dentistry)

Universidade Gama Filho

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Carlos Eduardo Alves Bastos