Carlos Edurdo Chavarria Tejeda
Santa Maria,CA
Summary
Seasoned Floor Lead with solid history in coordinating daily operations and staff supervision for retail environments. Strong skills in inventory management, customer service, and team leadership. Proven ability to implement operational improvements that enhance productivity and reduce costs. Demonstrated success in fostering positive work culture while delivering high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Floor Lead
Skechers
Santa Mria , CA
05.2022 - Current
- Provided feedback on employee performance, identified areas for improvement, and offered guidance when necessary.
- Created a positive environment for customers by providing exceptional service at all times.
- Investigated customer complaints promptly and resolved them in a timely manner.
- Resolved conflicts between employees in a professional manner.
- Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
- Responsible for training and supervising staff on the floor.
- Collaborated with management team to develop promotional campaigns for new products or services.
Shift Manager
McDonald's
Orcutt
12.2019 - 03.2022
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Organized special events such as holiday sales or promotional campaigns.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
High School Diploma -
Delta High School
Orcutt, Ca07-2004
Skills
- Promotions planning
- Employee Training
- Workplace Safety
- Staff Scheduling
- Inventory Management
- Retail Merchandising
- Cash Handling
- Team Leadership
- Service Contracts
- Adaptability and Flexibility
- Sales and Promotions
- Cash Register Operation
- Excellent Communication
- Engaging with Diverse Customers
- bilingual spanish-speking
Languages
Spanish
Native/ Bilingual
Timeline
Floor Lead
Skechers
05.2022 - Current
Shift Manager
McDonald's
12.2019 - 03.2022
High School Diploma -
Delta High School
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