Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Felipe Moscoso Hidalgo

Boynton Beach,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes, notably with Dominos Pizza Inc. Expert in GPS navigation and efficient route planning (hard skills), coupled with exceptional relationship-building abilities (soft skill). Achieved significant improvements in on-time delivery rates, contributing to increased loyalty and repeat business. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Costumer services position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.

Overview

35
35
years of professional experience

Work History

Pizza Delivery Driver

Dominos Pizza Inc.
12.2021 - Current
  • Delivered Food to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver (Confidential Documents )

B.D.S.
07.2019 - 11.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of Documents
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Pizza Delivery Driver

Marcos Pizza
03.2016 - 12.2018
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Loan Officer

Mi Casa Consultants
06.2004 - 01.2016
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Modification Process for existent Mortgage
  • Work on fixed credit Records

Customer Service Representative

F.P.I. Thermoplastic Technologies
01.1993 - 03.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Banker Customer Services Officer

Banco De Colombia
10.1990 - 09.1992
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Provided advice on different bank products and financial options.
  • Evaluated client financial positions and identified most appropriate banking products.

Teller

Banco De Colombia
03.1989 - 10.1990
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.

Education

Home Care - Home Care Patient

Loving Care
Dover, NJ
07.2009

English As A Second Language - E.S.L

County College of Morris
Randolph Township, NJ
07.2000

No Degree - Accounting Technology And Bookkeeping

IMPAHU UNIVERSITY
Bogota ( Colombia)
08.1992

No Degree - Import And Export

IMPAHU University
Bogota ( Colombia)
10.1990

High School Diploma -

Colegio Departamental Del Tequendama
Bogota ( Colombia)
12.1981

Skills

  • Customer Service
  • Money Handling
  • Memory Skills
  • Efficient Delivery
  • Food safety knowledge
  • Local routes understanding
  • Safe Driving
  • Payment Collection
  • GPS Navigation
  • Quick Learner
  • Problem-Solving
  • Time Management
  • Clean Driving Record
  • Customer Communication
  • Payment handling
  • Relationship Building

Timeline

Pizza Delivery Driver

Dominos Pizza Inc.
12.2021 - Current

Delivery Driver (Confidential Documents )

B.D.S.
07.2019 - 11.2021

Pizza Delivery Driver

Marcos Pizza
03.2016 - 12.2018

Loan Officer

Mi Casa Consultants
06.2004 - 01.2016

Customer Service Representative

F.P.I. Thermoplastic Technologies
01.1993 - 03.2004

Banker Customer Services Officer

Banco De Colombia
10.1990 - 09.1992

Teller

Banco De Colombia
03.1989 - 10.1990

Home Care - Home Care Patient

Loving Care

English As A Second Language - E.S.L

County College of Morris

No Degree - Accounting Technology And Bookkeeping

IMPAHU UNIVERSITY

No Degree - Import And Export

IMPAHU University

High School Diploma -

Colegio Departamental Del Tequendama
Carlos Felipe Moscoso Hidalgo