Carlos Fernandez
Miami,FL
Summary
Dynamic IT professional with a track record of advancement at Lennar Corporation. Skilled in technical support, troubleshooting, and system administration. Proven ability to lead teams, optimize processes, and meet SLAs. Proficient in network monitoring, Cisco Meraki, and TCP/IP. Committed to delivering exceptional service and driving organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
System Administrator, Network Operation Center
Lennar Corporation
Miami, FL
05.2023 - Current
- Administer and maintain network monitoring systems such as SolarWinds Orion to ensure optimal network performance.
- Troubleshoot Cisco Meraki platform devices and address network connectivity issues promptly.
- Monitor system critical KPIs and SLAs, ensuring adherence to performance standards.
- Diagnose and resolve LAN, WAN, VPN, and MPLS issues to minimize downtime and optimize network efficiency.
- Collaborate with cross-functional teams to implement network security principles and practices.
Senior Service Desk Technician
Lennar Corporation
Miami, FL
12.2022 - 05.2023
- Provided technical leadership and support to the service desk team, fostering a collaborative work environment.
- Trained and mentored junior technicians on troubleshooting methodologies and best practices.
- Developed and documented new processes/procedures in the knowledge base to improve team efficiency.
- Implemented schedule plans and process improvements to enhance SLA adherence and customer satisfaction.
- Utilized ServiceNow (ITSM) for ticket management and tracking.
Service Desk Technician
Lennar Corporation
Miami, FL
04.2022 - 12.2022
- Diagnosed and resolved hardware and software issues through various communication channels.
- Coordinated ticket management and fulfillment to streamline response times and reduce redundancy.
- Configured and deployed computer systems and peripherals for end-users.
- Troubleshot networking and connectivity issues to maintain seamless operations.
- Provided exceptional customer service to internal stakeholders.
Education
Bachelor of Science - Information Systems Technology
Miami Dade College
Miami05.2020
Skills
- Technical Troubleshooting and Problem Solving
- SLA Adherence and Performance Metrics
- System Administration: Windows 10, Windows Server, Azure AD, SCCM, PowerShell
- End User Platforms: Windows Clients, MacOS, iOS, and Android
- Microsoft Office 365, Intune, Airwatch
- Cloud Platforms: Microsoft Azure
- Network Security Principles and Practices, including TCP/IP Networking Protocols
- SNMP and WMI Monitoring Protocols (SolarWinds Orion)
- LAN, WAN, VPN, and MPLS Troubleshooting
Certification
- ITIL Foundation
- Microsoft Certified: Azure Fundamentals
- CCNA (College Credit Certificate)
Timeline
System Administrator, Network Operation Center
Lennar Corporation
05.2023 - Current
Senior Service Desk Technician
Lennar Corporation
12.2022 - 05.2023
Service Desk Technician
Lennar Corporation
04.2022 - 12.2022
Bachelor of Science - Information Systems Technology
Miami Dade College
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