Carlos G. Marrero
Kissimmee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Sales Floor Manager
Napleton Chrysler Jeep Dodge Ram
11.2022 - Current
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Trained and supported sales force with closing deals.
- Supervised tasks, personnel and clients for [Type] company with high sales numbers.
- Overcame objections and closed sales while following company policies and legal requirements.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Recruited, hired and trained team of [Number] salespeople.
Sales Associate
Napleton Chrysler Jeep Dodge Ram
10.2020 - 11.2022
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Front Desk Agent Lead & Engineer
Wyndham Lake Buena Vista
04.2017 - 01.2019
- Roles within this company differ, allowing differences and similarities in the responsibilities of each task set:-
- Check in/out Guest in the hotel and resolving issues/accommodating guest
- Helping agents set up while operating Opera, Hotsos and Safe-lock
- Ensuring that each check in/out run smoothly, dealing with scenarios such as fires/ medical issues/disruptions appropriately and as trained
- Handling and dealing with cash
- Engineering Duties:
- Dealing with Preventive maintenance and room calls
- Constant customer interaction
- Being able to work unsociable hours
Education
BA - Business Management
Valencia Community College
High School Diploma -
Gateway High School
2013
Skills
- Recruitment and Training
- Regulatory and Legal Compliance
- Implementing Pricing Strategies
- Maintaining Clean Work Areas
- Handling Complaints
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Manager
Napleton Chrysler Jeep Dodge Ram
11.2022 - Current
Sales Associate
Napleton Chrysler Jeep Dodge Ram
10.2020 - 11.2022
Front Desk Agent Lead & Engineer
Wyndham Lake Buena Vista
04.2017 - 01.2019
BA - Business Management
Valencia Community College
High School Diploma -
Gateway High School
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