Carlos Giovanni Rivas

• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
• Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.

Sales/ Upselling, Bilingual./ Leads.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced equipment downtime by troubleshooting issues and performing timely repairs.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.