Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carlos Lopez

Claremont,NH

Summary

As a dynamic Lead Technician with a proven track record at RestorEaze, I'm ready to take the next step in advancing my career. Successfully managed team performance while implementing innovative technologies and techniques, enhancing operational efficiency. Recognized for exceptional customer communication and meticulous documentation, ensuring high-quality service, proper billing and client satisfaction in challenging environments.

Helpful professional commended as a valuable team player with expertise in Water, Fire and Smoke and Mold Restoration as well as Crime Scene Cleanup, Lead Testing and Removal, Odor Control and Content Processing. Ready to bring 4 years of relevant work experience to a new position in the restoration industry in New Hampshire and Vermont.

While I have no hands on experience using Xactimate, I'm familiar with the line items used in job scopes in the restoration industry. I am also only 1 certification away from achieving Master Water Restorer (AMRT) and 1 certification away from achieving Master Fire and Smoke Restorer (UFT or CCT) with the IICRC. I am incredibly open to further education and training to become the best fit possible.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

RestorEaze
02.2021 - Current
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Adhered to established policies and standards to safely complete projects.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Researched and implemented new technologies and equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Monitored and enforced safety measures to mitigate hazards.
  • Adhered to EPA and OSHA regulations.
  • Responded to emergency water loss situations both residential and commercial.
  • Implemented use of both mobile and truck mounted extraction machines.
  • Set-up drying equipment and monitored daily progress on paper and through digital apps.
  • Set goals to reach job completion in an efficient and timely manner.
  • Measured and sketched all affected and adjoined none affected areas on the jobsite, have done so both by hand and with DocuSketch Tripod.
  • Completed scope of all work done at jobsites for estimating and billing purposes.
  • Identify and construct containment around affected areas for both water mitigation and mold remediation.
  • Identify salvageable and non-salvageable content, document accordingly and establish needed cleaning or disposal procedures for water, mold, fire, bio, etc jobs.
  • Proper disposal of bio affected materials.
  • Removal or cleaning of affected materials to an as good as or better than pre loss conditions on all jobs.
  • Communicating professionally with customers and addressing their needs.
  • Stocking work vehicles with needed supplies and equipment daily to be prepared for any new job.
  • Training new employees on use of tools and equipment, job type specific procedures, workplace safety and professionalism.
  • Daily documentation of work done on jobs and any new information that may change the scope of a job using notes and pictures.
  • Communicating with appointed team members and staff to achieve daily goals.

Sales Manager

Rent-A-Center NPS
10.2020 - 02.2021
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Attended industry events and conventions to explain sales opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Office Clerk

Friendly Beaver Campground
02.2017 - 10.2020
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma -

Goffstown High School
Goffstown, NH
06.2018

Diploma - Graphic And Digital Design

Manchester School of Technology
Manchester, NH
06-2018

Skills

  • Equipment troubleshooting
  • Regulatory safety compliance
  • Efficient team scheduling
  • Accommodation management
  • On-site evaluation
  • Completion of project scope
  • Project documentation
  • Monitoring

Certification

IICRC Certifications:

Water Damage Restoration

Applied Structural Drying

Fire and Smoke Damage Restoration

Odor Control

Trauma and Crime Scene

Contents Processing


EPA/HUD Certifications:

Lead Renovation, Repair and Painting (RRP) (NH)

Timeline

Team Leader

RestorEaze
02.2021 - Current

Sales Manager

Rent-A-Center NPS
10.2020 - 02.2021

Office Clerk

Friendly Beaver Campground
02.2017 - 10.2020

High School Diploma -

Goffstown High School

Diploma - Graphic And Digital Design

Manchester School of Technology

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