Carlos J. Amador
Summary
Seasoned Operations Manager with over 24 years of extensive warehouse experience. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
DHL Supply Chain
09.2022 - Current
- Manage a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensure safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Improve warehouse efficiency by implementing new inventory management systems and processes.
Assistant Department Manager
Floor and Decor
01.2021 - 07.2022
- Motivated 15-30 associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Service Operations Manager
Vons Grocery Store
03.2015 - 01.2021
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 15-40 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Assistant Manager
Vons Grocery Store
12.2011 - 03.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Supervisor
Vons
07.2007 - 12.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Warehouse Supervisor
United Parcel Service
07.1998 - 09.2007
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
Education
A.A - Liberal Arts
Brooks College
Long Beach, CA.Skills
- Performance Monitoring and Evaluation
- Logistics Planning
- Materials Handling
- Quality Control
- Supply Chain Coordination
- Safety Management
- Vendor Management
- Incident Reporting
- Forklift Operation
- Workforce Management
- Staff Management
- Operational Oversight
Certification
- Retail Leadership Certification, Vons- 2008
Timeline
Warehouse Supervisor
DHL Supply Chain
09.2022 - Current
Assistant Department Manager
Floor and Decor
01.2021 - 07.2022
Service Operations Manager
Vons Grocery Store
03.2015 - 01.2021
Assistant Manager
Vons Grocery Store
12.2011 - 03.2015
Supervisor
Vons
07.2007 - 12.2011
Warehouse Supervisor
United Parcel Service
07.1998 - 09.2007
A.A - Liberal Arts
Brooks College
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