Carlos J Campos
Whittier,CA
Summary
Dynamic Regional Operations Manager with a proven track record at Habachihana Grill, enhancing operational efficiency and fostering relationships. Skilled in warehouse management and interpersonal communication, I led initiatives that significantly improved organizational effectiveness and customer satisfaction. Successfully managed a diverse team, ensuring professional growth and collaboration, while achieving a 90% health inspection compliance rate. Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Habachihana Grill
Yorba Linda, CA
08.2021 - Current
- Coordinated with CEO and owners, to share best practices, streamline processes, and improve overall organizational effectiveness.
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees. Including Angel Stadium
- Ambassador for the company, creating public relations, promoting our product to increase awareness and helping drive sales.
- In charge of Marketing through Ad Leverage and our Instagram Page, creating promotions and coupons, menu graphics and physical menus.
- Built and maintained relationships with local vendors as well as finding new vendors for a better price and better product.
- Catering Coordinator for large city events, to residential and commercial events.
- Opening new locations by acquiring permits, vendors, staff, and everything needed to start and operate the new location.
- Conducted and lead weekly company meetings with owners and CEO and management team along with Execs. to navigate best the company.
- Managed our platforms of food delivery UBER EATS, DOORDASH, GRUBHUB directly with account managers and studied trends and analytics, and created promotional events with discounts to boost traffic and revenue.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed Angel Stadium Account and head of the program and in direct contact with Angel Staff and Executives.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed Payroll to oversee labor percentage versus sales, and discrepancies throughout employees punches.
- Managed cleaning program to enforce compliance with local, state, and federal regulations where 90% of the check off list was Health Inspection proof, and worked directly with Health Inspectors.
- Managed Food truck events
- Analyzed market trends and customer feedback to develop new strategies for improving operations, by also being in charge of our company YELP page.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
Manager
Outback Steakhouse
Brea, CA
03.2012 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Bar Manager, overseeing liquor sales and creating drinks and menus.
- Traveled and relocated in different locations to asses any changes to better the company.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Former Bartender/ Server and took the role as a cook while managing stores in order to bring employees closer by leading from example.
Education
High School Diploma -
Canyon High School
Anaheim Hills, CA06.2008
Psychology
Irvine Valley College
Irvine, CA2008
Skills
- Operational Efficiency
- Excellent interpersonal skills
- Warehouse Management
- Staffing oversight
- Forecasting
- Relationship Building
- Management Team Building
Timeline
Regional Operations Manager
Habachihana Grill
08.2021 - Current
Manager
Outback Steakhouse
03.2012 - 08.2021
High School Diploma -
Canyon High School
Psychology
Irvine Valley College