Carlos J. Martin
Office Services Operations Coordinator
Boynton Beach,FL.
Summary
Organized administrator in healthcare management. Prioritize projects and multitask effectively to achieve company objectives. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Offer bilingual communication and interpersonal skills to build a diverse and successful office environment.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Office Operations Service Coordinator
Centene/Wellcare Health Plans
West Palm Beach, FL
12.2018 - Current
- Responsible of overall operations and support services to ensure high levels of productivity and efficiency
- Run day-to-day management office and serve as primary point of contact for outsourced partners.
- Work with diverse office staff including: Provider Relations Representatives, Care Management, Pharmacy Directors, Housing Coordinators, Claims Representatives, Contract Negotiators, Sales Agent and Sales Director.
- Oversee storage and disposal of all company records on-site and off-site.
- Assist management in coordinating all office services and facilities activities.
- Work with Corporate IT staff and provide on-site contact to maintain effective server systems and troubleshoot malfunctions.
- Oversee maintenance and operation of all office equipment, including computers, printers, copiers, fax machines.
- Key member of planning committee to coordinate new space development and renovation projects.
- Ensure compliance with all company procedures, member confidentiality by following HIPPA compliance established by state and federal regulations.
- Assisted with 1122 customer inquiries and concerns first 3 quarters of 2021
- Improved operations through consistent hard work and dedication
- Managed on-site evaluations, internal audits and customer surveys
- Monitored company inventory to keep stock levels and databases updated
- Used critical thinking to break down problems, evaluate solutions and make decisions
Medicare Advisor
Wellcare Health Plans
West Palm Beach, FL
12.2017 - 12.2018
- Prospects and enrolled eligible leads into Medicare Advantage plans.
- Worked closely with Marketing Outreach Specialist to coordinate schedules for marketing events with community partners and prospect new locations.
- Followed up with members and provide assistance and guidance to them.
- Exceeded enrollment goals of new members using approved presentation materials and sales techniques.
- Utilized territorial model philosophy and maximize marketing efforts in attaining new enrollments.
- Generated referrals utilizing community resources, supplied company tools, event planning and community networking.
Wire Technician
AT&T
West Palm Beach, FL
01.2012 - 10.2017
- Installation of AT&T and DirecTV technologies in residential and Business applications.
- As a Wire Technician work both inside and outside and are responsible for the installation and customer care of U-verse/DirecTV service platform.
- Educate customers on use of services installed and features.
- Resolved customer issues and concerns in a timely manner.
Education
Associate of Science - Business Management
New England Tech
West Palm Beach, FLSkills
Policies and procedures
Staff Management
Strategic planning
Business administration
Certification
Florida 2-40 Health Insurance License
Timeline
Office Operations Service Coordinator
Centene/Wellcare Health Plans
12.2018 - Current
Medicare Advisor
Wellcare Health Plans
12.2017 - 12.2018
Wire Technician
AT&T
01.2012 - 10.2017
Associate of Science - Business Management
New England Tech