Carlos Sujishi
Thousand Oaks,CA
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant
ATT
North Hollywood/Simi Valley, CA
06.2021 - 08.2024
- Ensured customer satisfaction by providing follow-up support after purchases.
- Provided detailed product information to customers, including features, prices, and availability.
- Participated in regular training sessions on new products, services, and industry trends.
- Generated leads through cold calling, networking, and referrals.
- Created customized presentations for potential customers based on their requirements.
- Analyzed customer needs and preferences to recommend appropriate products.
- Generated daily reports on sales activities for management review.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Addressed customer questions and concerns regarding products and services.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
- Inventory counts and monthly inventory audits.
- Demonstrate Att products i.e. (Direct tv, Internet and Data products)
- Maintained updated knowledge through continuing education and advanced training.
- Setting up att Products like Direct tv and home internet services at home/store locations
- Travel to multiple other locations to assist other locations in sales and improving location numbers.
Parts Sales Manager
AutoZone
Simi Valley, CA
02.2019 - 06.2021
- Generated weekly reports on sales performance for senior management review.
- Created effective sales strategies to maximize profits.
- Assisted buyers in selecting appropriate products based on their needs.
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Resolved customer complaints promptly and efficiently.
- Performed regular price checks to ensure competitive rates were maintained.
- Established performance goals for team members and monitored progress towards those goals.
- Recruited, trained, and supervised staff members within the Parts Sales Department.
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
- Organized regular training sessions for staff on product knowledge and customer service.
- Orchestrated sales programs and revitalized relationships with dealers and independent sales representatives, resulting in broader sales network and heightened volume.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Created reports summarizing sales data and customer feedback information.
- Maintained an up-to-date database of current customers and potential leads.
SECURITY GUARD
SECURITAS
Burbank/ Santa Monica/North Hills, CA
04.2015 - 01.2018
- Facility Access Control: Including the identification of individuals entering the facilities, controlling access to and from sensitive areas, locking, unlocking and restricting traffic at various times
- Perform Building and Ground Patrols: to assure the safety, to activate and deactivate anti-theft alarm system, to question any unauthorized individuals and escort them
- Checking all mainframe servers and temperature of the mainframes
- Undercover Shifts: Monitoring public group tours for inappropriate actions and behaviors that violate company disclosure agreement.
JUNIOR CADET
Los Angeles Police Department Cadets Program
Granada Hills, CA
05.2011 - 01.2016
- Communications: Informing the public of details regarding the events we are participating in and being an ambassador of Cadet program by providing the public information about the L.A.P.D
- Cadet Program
- Security/traffic details: Directing traffic during event assignments; providing parking instructions; directing people to the area of the event; and answering the public’s questions regarding the events
- Charity drives: Working in the L.A.P.D
- Cadets booth collecting toys and discussing the purpose of the charity drive
- Guide/assist Cadet: Support lower ranking recruits with program expectations First aid training and emergency drill procedures.
COURTESY CLERK
SUPER KING MARKET
Van Nuys, CA
02.2014 - 02.2015
- Customer Service: Bagged groceries, transport customer purchases to car
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Provided excellent customer service by being friendly and courteous at all times.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Greeted customers in a friendly and professional manner.
- Carried out special orders requested by customers promptly and efficiently.
SALES ASSOCIATE
PETCO
Granada Hills, CA
05.2008 - 12.2009
- Cashier/Customer Service
- Load/Stock: Check in shipments and restock product
- Aquatics Customer Service: Consult with customers regarding fish-care needs
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
Pet Hotel Care Specialist
PETSMART
Canoga Park
- Ensure pets receive proper care through effective implementations of the policies and procedures, Analyze and regularly monitor guests for stress, behavioral, and health issues to ensure safety of the pet, Perform all tasks necessary to maintain the health and welfare of our pet guests.
Day Camp Specialist
PETSMART
Canoga Park
- To play and interact with the dogs in the camp
- Observe which dogs are more timid and require more care and attention
- Along with keeping the area clean.
Pet Care Specialist
PETSMART
Canoga Park
- You’ll ensure the safety of all living pets our stores—including fish, reptiles, birds, and small animals
- You’ll be their family until they get a family of their own; you’ll help to keep them healthy, clean, and well fed! You’ll also engage with pet parents to provide them with the best solutions specifically for their pets.
Early Morning Stocker
PETSMART
Canoga Park
- Ensuring shelves and storage areas are stocked with the right product, Unpacking and breaking down merchandise cartons and pallets, Displaying advertising and pricing signs, Providing exceptional customer service and assisting customers in locating and selecting the best solutions.
- Faced off shelves by organizing and straightening products on display racks.
- Provided customer service support by answering questions about products or services offered by the store.
- Restocked shelves as needed throughout the day.
Retail Sales Associate
PETSMART
Canoga Park
- Customer Service: Creating sincere connections with pet parents
- Welcome them (and their pets!) to the store, facilitate an easy check out process as a cashier and ensure that they found everything they needed
- Merchandising & Inventory: Helping pet parents find exactly what they need, right when they need it
Education
Granada Hills Charter High School
Granada Hills, CA06.2013
Double Tap Training Center
Granada HillsSkills
- Community Networking
- Product and service knowledge
- Demonstrations
- Customer liaison
- Sales Analysis
- Consultative Sales
- Leads Prospecting
- B2B Sales
- Exceeds sales goals
Certification
- Veterinary Technician Certificate
- Guard Registration Card
References
Lily Velado, (213) 308-6525
Officer Sam Perez, (818) 391-9675
Gary Clark, (818) 421-6669
Tanya Lucas (657) 366-9104
Nelson Ramirez (818) 799-6005
Timeline
Sales Consultant
ATT
06.2021 - 08.2024
Parts Sales Manager
AutoZone
02.2019 - 06.2021
SECURITY GUARD
SECURITAS
04.2015 - 01.2018
COURTESY CLERK
SUPER KING MARKET
02.2014 - 02.2015
JUNIOR CADET
Los Angeles Police Department Cadets Program
05.2011 - 01.2016
SALES ASSOCIATE
PETCO
05.2008 - 12.2009
Pet Hotel Care Specialist
PETSMART
Day Camp Specialist
PETSMART
Pet Care Specialist
PETSMART
Early Morning Stocker
PETSMART
Retail Sales Associate
PETSMART
Granada Hills Charter High School
Double Tap Training Center
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