Carlos León
Kansas City,KS
Summary
To obtain a Management position in Account Management, Field Service or Supply Chain where I may be presented with challenges that allow the use of my experience, skills set, and education to contribute to my employer and own success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
28
28
years of professional experience
Work History
Materials Manager
Duke Manufacturing, Inc.
Sedalia, MO
11.2022 - 08.2023
- Managed a team of two Planning Supervisors, seven planners, a cycle counter, a remote planning support resource and three Consolidation logistics support team members
- Coached and developed the team to improve employee engagement and increase productivity in the department through various initiatives
- Supported the implementation of cross- training in all areas to ensure better coverage and workload level loading
- Pursued reductions on inventory discrepancies by the full implementation of a cycle count program
- Successfully passed the 2023 Bank Audit process with an 98.66% accuracy
- Supported Cross-Training to achieve more Planning Capacity Flexibility
- Worked closely with procurement in managing component contract agreements.
Big Truck Senior Field Service Manager-LAM
Hyster-Yale Group
Greenville, NC
01.2022 - 10.2022
- Provided excellent dealership network support by keeping customer requests up to date in the LAM Region
- Improved Field Product Improvement responses from Dealers network by creating and maintaining a spreadsheet that allowed visibility of all open cases and conducting weekly follow ups with dealerships
- Supported all dealer warranty claims as well as resolutions of incidents reported through the Dealer Portal
- Achieved successful commissioning of new units in the field by providing onsite support and technical and operational training in Puerto Rico and the Dominican Republic
- Allowed technicians to resolve technical issues by providing exceptional technical support and troubleshooting.
Field Service/Aftermarket Service Manager
Saft America, Inc.
Jacksonville, FL
01.2019 - 01.2022
- Improved Customers Field Service Experience by effectively managing the Field Service Engineers deployment and by the proper allocation of resources to the field projects requirement needs in collaboration with project Managers
- Improved Department Field Service Reporting and Commissioning Plan Documentation resulting in clearer guidelines for customers and Field Service Engineers
- Improved overall operations by ensuring appropriate allocation of project hours and proper tooling and parts availability resulting in meeting and exceeding project profit targets
- Improved the provision of Field Service Quality Data resulting in a better support for Engineering and Quality in making product more reliable and dependable
- Enhanced department expense reporting resulting in better project allocations and financial KPI tracking and compliance
- Fully committed to higher safety protocols for team members at sites during deployment which increased team members' safety
- Aided in the development and maintenance of a Field Service SharePoint site resulting in a better repository of shared training and technical resources and better deployment planning
- Implemented department KPIs to include better tracking of budgeted versus actual FS operational expenses, achieving a 54% reduction in cost while maintaining and improving project gross margins
- Successfully led the commissioning of Energy Storage Systems Capital Project based in Australia, Bermuda, and Alaska between January 2019 and December 2022.
Service & Field Account Manager/ International Service Tech Manager/ Materials Control Systems Specialist
Duke Manufacturing, Inc.
Sedalia, MO
01.2007 - 12.2018
- Achieved a 38% increase in one of the key accounts in the region by improving after sales response and support in the service network as well as supporting customer’s own maintenance departments
- Improved distributor capabilities to support the brand by better equipping distributors with the materials needed to support sales
- Facilitated the improvement of local distributor relationships with customers allowing them to continue their organic growth within their countries and fostering new business opportunities
- Managed all Service supplier contractual agreements for Duke in the region
- Developed new and translated existing Duke operational, maintenance and troubleshooting training of food service equipment in Spanish/Brazilian Portuguese for entire LATAM Region resulting in the strengthening and improvement of the Service support network, and improvements in the network product technical knowledge for the region
- Negotiated new contract agreements and recruited new Service Partners for the Countries of Venezuela, Colombia and Brazil
- Developed strong relationships with Franchisees and Agents resulting in business continuity and better brand loyalty in the Region with an increase in sales of units and parts of 57% in 2014 compared to 2013
- Efforts in Technical support to Service Partners resulted in a significant reduction of technical issues with key global accounts in the LATAM region
- Developed new key Warranty and Finance forms resulting in better informational flow from region to key associates at Duke Corporate
- Updated Preventive Maintenance kit program in collaboration with Engineering for main QSR Product resulting in a simplified list of global kits and allowing for the first successful LATAM Region implementation of the PM program between Service Partner and Franchisee
- Expanded PM program through the region
- Assisted in updating of the FASC International agreement with our legal Department resulting in a more comprehensive and protective document for employer
- Supported and participated in the EMEA Service Seminar helping translate Technical Material allowing for a successful technical support and seminar experience to Spanish speaking attenders
- Developed and implemented recommended parts list for Service Providers improving needed stock inventory availability, quicker service response times, and an increase in overall parts sales for the region
- Achieved an increase of 30% warehouse capacity by developing and using a warehouse location matrix system as the base to optimize warehouse space utilization and layout configuration
- Improved the accuracy of materials inventory by specifying and implementing a web base scanning and bar code driven production reporting, receiving and shipping automation system that allowed live and accurate data as well as over $32K of annual savings
- Doubled the productivity of the OEM parts distribution operation by designing and implementing a new parts order processing system to support Service Agents and Distributors in the field that included a new WMS, shuttle and batch put away and picking stations combined with bar coded labeling and scanning technologies which was part of a $500K annual savings initiative
- Improved the Kanban replenishment systems and accuracy and speed of deliveries to the production floor by specifying and implementing a web base program that automated the generation of work and purchase orders eliminating all manual processing and resulting in over $28K annual savings
- Assisted the implementation and testing of the new Epicor ERP system as subject matter experts in several modules involving automation and scanning of Materials, Production and Purchasing and Engineering resulting in a successful go live transition in these areas.
Warehouse and Logistics Manager
Gardner Denver Machinery, Inc.
Sedalia, MO
07.2005 - 12.2006
- Participated in a process mapping team to identify materials flow constraints and developed work instructions for all warehouse, receiving and shipping functions to improve flow
- Supervised a team of 50 employees including 2 salary and 4 Lead Technicians in the areas of Materials After Market OEM Parts and Products Shipping, Plant Materials Handling Services, Warehousing, and Receiving
- Successfully implemented the addition of a distribution operation to the Sedalia, MO manufacturing facility by leading the activities to prepare and execute the move from an existing distribution operation in Memphis, TN
- This included integration of a WMS for a fully automated pick pack operation with a two level carousel system
- Trained staff on new warehouse management system and assisted in integration of such to existing SAP ERP to support all order picking, packing, and inventory transactions
- Recruited staffing for the new plant distribution functions
- Improved on time delivery from 24% to 89% by evaluating capacity, developing metrics, and implementing corrective actions to increase productivity and efficiencies
- Reduced freight cost by implementing audits to a third party logistics service provider that resulted in identifying sources of added expenses and implementing corrective actions to reduce them.
Industrial Planning Analyst
CCDA Waters, LLC a Coca Cola Company
High Springs, FL
11.2004 - 04.2005
- Daily updated materials and supplies inventory reports for analysis as needed
- Released raw materials and supply orders and kept track of deliveries
- Maintained BOL documents and vendor files updated
- Managed the Materials Returns databases
- Posted daily production of finished goods and updated inventory of components data
- Audited key raw materials receiving and usage logs to effectively manage on time replenishment and prevent stock outs
- Monitored Bill of Materials accuracy and requested updates as needed
- Implemented Chep blue pallet MRP system and achieved a reduction of pallet leasing expenses while maintaining appropriate levels of service to support production scheduling
- Coordinated new raw materials testing, validations, and qualifications at a plant level to support Purchasing Corporate objectives.
Production Control Manager / Inventory Control Manager / Materials Purchasing Manager
Jamo/Custom Building Products, Inc.
Miami, FL
03.1998 - 11.2004
- Lowered back orders to less than .01% by improving the planning of production schedules to successfully follow and support product demand and sales forecast
- Obtained a 33% reduction of the inventory valuation while maintaining the company safety stock levels guidelines
- Improved the accuracy of the system postings of inventory transactions by successfully maintaining the plant Bill of Materials and SKU database files
- Maintained inventory accuracy of above 99.5% in physical inventories by implementing and supervising an effective cycle count program
- Upgraded and improved the plant procedures for reporting all plant inventory inbound and outbound transactions
- Trained all plant departments in following them in the IBM AS400 system, achieving a significant reduction in transaction errors
- Achieved a more efficient and faster yearly physical inventory process by creating and leading a Total Quality Management Team to support it
- Improved plant capacity and efficiency by leading the process to request and justify plant annual Capital Investment Expenditures
- Improved plant materials flow by initiating a warehouse space utilization improvement process
- Increased inventory turns up to 40% by effectively controlling the production planning process and achieving the highest annual turns among 11 domestic and international facilities
- Improved plant flow of Production by stabilizing the release of production orders and the allocations of components requirements in the MRP system
- Increased on time deliveries up to 98% by improving communication between departments
- Improved the effectiveness of planning by improving the accuracy and reliability of major plant ERP system MRP reports
- Implemented MRP processes to achieve a steady flow of raw materials along with optimizing the use of warehouse space
- Reduced materials cost to nearly 25% less by updating the logistics involved in the procurement process
- Reduced supplies inventory shortages to 0.01 % by regrouping same item source vendors and implementing new procedures for the procurement of supplies
- Maintained quality and cost objectives by successfully sourcing, evaluating and qualifying vendors
- Managed any contractual agreements with vendors.
Distribution Center Manager / Store and Distribution Center Manager
Hilti Caribe and Latin America, Ltd.
San Juan, PR and Miami
11.1995 - 01.1998
- Improved customer satisfaction levels by implementing new processes to file and maintain information that allowed for faster replies to inquiries on order status from international accounts
- Initiated new ISO 9000 standards for the Miami Latin America distribution center operations in the areas of customer satisfaction, product returns, warehousing, non-conforming products, and replenishment
- Improved DC employees’ understanding of the Oracle based ERP system and how to effectively process inbound and outbound transactions
- Conducted training for distribution service representatives and warehouse personnel in the use of ISO 9000 standards manuals
- Achieved ISO 9000 certification for Puerto Rico operations
- Established warehouse procedures for the Store, Warehouse, and Repair Center improving inventory accuracy and order fill-rate
- Promoted teamwork atmosphere improving productivity and support to sales force efforts.
Education
Bachelor of Business Administration (BBA) - General Management
Polytechnic University of Puerto Rico
01.1994
Associate of Sciences (AS) - Pre-Engineering
Bayamon Technological University College
01.1984
Skills
- MS Professional Office
- Word
- IBM AS400 ERP
- Mapics EPDM/ PM&C
- Oracle ERP
- SAP ERP
- IBM Wintegrate ERP
- Advancedware web base systems applications
- Fastpic4 WMS software
- Epicor 9 ERP systems Super user
- Knowledge of JIT, MRP
- Consignment Inventory
- Strong analytical
- Communication
- Leadership skills
- Highly motivated
- Self-starter
- Trained as TQM Problem solving facilitator
- Trained in Lean Manufacturing
- ISO 9000 Internal Quality Auditor
- APICS – Passed BSCM Exam (Module 1)
- Concur Travel & Expense Tool Management
- NFPA 70E High Voltage Electrical Training Completion
Languages
- English
- Spanish
- Portuguese
Languages
English
Professional
Spanish
Professional
Timeline
Materials Manager
Duke Manufacturing, Inc.
11.2022 - 08.2023
Big Truck Senior Field Service Manager-LAM
Hyster-Yale Group
01.2022 - 10.2022
Field Service/Aftermarket Service Manager
Saft America, Inc.
01.2019 - 01.2022
Service & Field Account Manager/ International Service Tech Manager/ Materials Control Systems Specialist
Duke Manufacturing, Inc.
01.2007 - 12.2018
Warehouse and Logistics Manager
Gardner Denver Machinery, Inc.
07.2005 - 12.2006
Industrial Planning Analyst
CCDA Waters, LLC a Coca Cola Company
11.2004 - 04.2005
Production Control Manager / Inventory Control Manager / Materials Purchasing Manager
Jamo/Custom Building Products, Inc.
03.1998 - 11.2004
Distribution Center Manager / Store and Distribution Center Manager
Hilti Caribe and Latin America, Ltd.
11.1995 - 01.1998
Bachelor of Business Administration (BBA) - General Management
Polytechnic University of Puerto Rico
Associate of Sciences (AS) - Pre-Engineering
Bayamon Technological University College
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