Carlos Rivera
Lakeland,FL
Summary
Adaptable, dependable and result driven Senior Operations Manager, with over 15 years of experience in high volume material handling and order fulfillment, logistics and transportation, who brings an excellent pedigree in process improvement and cost reduction and thrives in people management situations to achieve the best labor and customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
WESCO
01.2021 - Current
- Developed and implemented operational strategies to improve efficiency, on time service and deliveries, reduction of costs, to facilitate a better customer relation experience; these include various policies, operational SOP's, amongst other tasks.
- Oversee the day-to-day operations of multiple distribution locations within the organization, throughout the state of Florida, including shipping, receiving, pick and pack, inventory, and value-added services.
- Oversaw 40,000 sq. ft. 3PL facility and headed its system implementation, as well as heading the transition back to an in-house model.
- Managed a team of employees, providing leadership, guidance, mentorship, and support.
- Analyzed performance data to identify areas for improvement and implemented solutions to drive operational KPI's, like shipment quality, on time deliveries, based on the customer's needs and to gauge customer satisfaction with our services.
- Collaborated with senior leadership to set and achieve operational goals, and objectives, as well as plans to further develop the professional growth of the employees, based on their skills and strengths.
- Manage perpetual inventory of over $10 million and local sales of over $55 million.
- Manage an Operational budget of over $2.5 million annually.
- Assisted in negotiating quotes and contracts with local services providers
Distribution Center Manager
HD Supply Facilities Maintenance
01.2018 - 01.2021
- In charge of the DC day to day operations, including pick/pack, shipping, receiving, returns/QC, inventory and cross branch logistics.
- Worked, alongside senior leadership, setting and achieving operational goals and objectives, to meet customer's service expectations.
- Collaborated in the creation of operational strategies to help minimize service turnaround time, as well as employees' focused policies and SOPs.
- Reviewed data to identify possible problem areas and to create realistic and reachable KPIs.
Education
Associate of Applied Science - Civil Engineering
University of Puerto Rico - Mayaguez
Mayaguez, PR05.2012
Skills
- Lean White belt certified
- Customer focused
- Great multitasker and excellent time management skills
- Strong communication skills and attention to details
- Operations Management and productivity improvement
- Strategic Planning and KPI reporting
- Forecasting
- Budget Administration and cost reduction
Certification
Lean Six Sigma White Belt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Operations Manager
WESCO
01.2021 - Current
Distribution Center Manager
HD Supply Facilities Maintenance
01.2018 - 01.2021
Associate of Applied Science - Civil Engineering
University of Puerto Rico - Mayaguez
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