Carlos Martin Alvarado Montoya
Miami,FL
Summary
Professional in aviation with strong background in managing in-flight services and ensuring passenger satisfaction. Proven ability to lead and collaborate with crew members, adapting seamlessly to changing needs while maintaining high standards. Skilled in safety protocols, customer service, and conflict resolution, consistently delivering results that enhance passenger experience and operational efficiency. Known for reliability and effective communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Flight Purser
American Airlines
Miami, FL
07.2018 - Current
- Ensured compliance with safety protocols and regulations during all flight operations.
- Coordinated cabin crew activities to optimize passenger service and satisfaction levels.
- Managed in-flight communications between crew members and ground staff for operational efficiency.
- Maintaining punctuality and 100% execution standards on all flights under my charge
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Implemented strategies for enhancing onboard entertainment offerings based on passenger feedback and preferences.
- Maintained compliance with Federal Aviation Administration regulations through adherence to standard operating procedures.
International Flight Attendant
LATAM Airlines
Lima, Peru
07.2007 - 06.2018
- Delivered exceptional in-flight customer service, ensuring passenger comfort and satisfaction throughout international flights.
- Coordinated emergency procedures and safety demonstrations, enhancing passenger awareness and compliance with airline protocols.
- Managed cabin inventory and supplies, optimizing resource allocation to support operational efficiency during flights.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Distinguished for being awarded for excellence in customer service for two consecutive years and increased achieving a 20% improvement in the travel experience under the Medallia Experience Management
Education
BBA - Tourism And Hospitality Management
San Martin De Porres University
Lima, Peru12.2007
Skills
- Punctuality
- Exceptional communication
- Documentation accuracy
- Team management
- In-flight safety expertise
- Strong leadership
- Conflict management
- Cultural awareness
- Organizational skills
Certification
- Certified Flight Attendant, American Airlines - September 2018
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Flight Purser
American Airlines
07.2018 - Current
International Flight Attendant
LATAM Airlines
07.2007 - 06.2018
BBA - Tourism And Hospitality Management
San Martin De Porres University