Carlos Martinez
North Hills,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking costumer service position. Offering excellent communication and good judgment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Fast Food Crew Member
Macdonal
North Hills, CA
10.2020 - 08.2021
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Moved and stocked food products weighing up to pounds.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Reduced customer wait times by quickly operating customer window and sales register.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction
Target Costumer Service
Target
Northridge, CA
10.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Answer approximately 100 incoming callas daily utilizing a courteous and professional manner to collect information and identify costumer needs.
Fedex Package Handler
FedEx Ground
San Fernando
08.2022 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
James Monroe High School
North Hills, CA06-2021
Associate of Science -
Los Angeles Valley College
Van Nuys, CASkills
- Money handling abilities
- P>Multi-line phone talent
- P>Complaint resolution
- P>Sales expertise
- P>Training development aptitude
- P>Creative problem solving
- P>Service standard compliance
- P>[Language] translation
- P>Drawer management
- P>Cleaning and sanitizing
- P>Payment collection
- P>Cash register systems
- P>Records Maintenance
- P>Receipt and refund issuance
- P>Money handling
- P>Refund handling
- P>Point of sale operation
- P>Cash register operation
- P>Written Communication
- P>Decision-Making
- P>Excellent Communication
- P>Patience
- P>Empathy
- P>Self control
- P>Taking responsibility
- P>Adaptability
- P>Customer service skills
- P>Food service skills
- P>Electrical and plumbing service
- P>Behavioral treatment services
- P>Targeted improvement action plans
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fedex Package Handler
FedEx Ground
08.2022 - 12.2022
Target Costumer Service
Target
10.2021 - 09.2022
Fast Food Crew Member
Macdonal
10.2020 - 08.2021
High School Diploma -
James Monroe High School
Associate of Science -
Los Angeles Valley College
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