Carlos Mauricio Gonzalez
El Paso,TX
Overview
9
9
years of professional experience
1
1
Certificate
Summary
Personal Skills: Able to work in a high volume, stressful and noisy environment. Able to operate a computer and any other office machinery required. Capable of lifting up to 25 lbs. or more. Team oriented but also can work individually if needed. Sociable and sympathetic towards people. Able to stand and/or walk for extended periods of time. Capable of working extended hours when and if necessary. Love learning and experiencing new things. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Caregiver
Deployed Services
8 2023 - Current
- Shower monitor
- Assist with none-citizen
- Interact with families
- Work with Border Patrol agents/assist them with any task they need
- Feed/clothe/bathe baby's and toddlers
- Helping Border Patrol with escorting none-citizen families
- Supervising/overseeing multiple Pod's (rooms where migrants are being held) in the facility
- Assist with feeding and monitoring intake to help patients achieve nutritional objectives.
- Able to work 48+ hours
- Making robust sound judgement on policy's of the company best interest.
Security Guard
Deployed Services
1 2023 - 8 2023
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to handle situation.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Administrative Assistant
Dakota Premium Hardwoods
2 2022 - 12 2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
First Cash Pawn
02.2021 - 02.2022
- Opening and closing store procedures
- Walk loans (Verify item model, serial number and cost of item)
- Training of new employees
- Pricing of merchandise
- Verification of jewelry(Weight, Karat, diamonds and pricing)
- Employee coaching
- Daily power hour(mini training about pawns and sells)
- Recruiter and Auditor of store
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
Manager
MIT
08.2019 - 02.2022
- Scrapping Gold
- Overseer of all departments
- Training of new employees
- Whole store Audit (pawns, sales, buys, layaways, money, jewelry inventory and guns)
- On call to cover shifts
- Store opener and closer
Sales man
Cash America
11.2017 - 02.2022
- Loaning
- Customer, Gun Verification forms, Gun safety
- Store Maintenance
- Self Promoter
- Jewelry authenticity verification
- Promoted
Manager assistant
Xtreme Pizza & Wings
11.2020 - 01.2021
- Chart reader
- Good working ethics (promotes motivation, enthusiasm and friendly working environment)
- Issue diffuser
- Money Transactions(Money exchange, bank deposits, maintaining and balancing a cash drawer)
- Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service., Pizza delivery guy
- Kitchen maintenance
Cashier
Valero Corner Store
02.2016 - 08.2017
- Customer Service
- Promoted to:
- Lead CSR (Lead Customer Service Representative, Maintenance in store
- Stocking, Customer Service
- Lottery Counts, Money Audits and Cigarette Audits
- Money Orders
- Product Orders
- Supervision of Co-workers and environment
- Money Transactions(Money exchange, bank deposits, maintaining and balancing a cash drawer)
Customer Service
Valero Gas Station, CSR
01.2015 - 02.2016
- Maintenance in store
- Stocking
Education
High School Diploma - Culinary Arts
Roswell Job Corps Center
Roswell, NM2013
Skills
- Progress documentation
- Community integration
- Patient Management
- Patient Assessments
- Patient care
- State regulations knowledge
- Verbal and written communication skills
Timeline
Assistant Manager
First Cash Pawn
02.2021 - 02.2022
Manager assistant
Xtreme Pizza & Wings
11.2020 - 01.2021
Manager
MIT
08.2019 - 02.2022
Sales man
Cash America
11.2017 - 02.2022
Cashier
Valero Corner Store
02.2016 - 08.2017
Customer Service
Valero Gas Station, CSR
01.2015 - 02.2016
High School Diploma - Culinary Arts
Roswell Job Corps Center
Caregiver
Deployed Services
8 2023 - Current
Security Guard
Deployed Services
1 2023 - 8 2023
Administrative Assistant
Dakota Premium Hardwoods
2 2022 - 12 2022
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Achieved results through effectively helping with task.
- Documented and resolved dispute/incident which led to write ups/termination.
Languages
Spanish
Native Language
Certification
- Certified child Caregiver, Deployed Services - 08/23-present day
- UTV license
- Forklift Certified
- CPR Certified
Affiliations
- NRCYS- National Resource Center for Youth Services
Funko Pop collector
I find fascinating collecting some rare and popular characters.
Funko Pop collector
I find fascinating collecting some rare and popular characters.
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