Carlos Miguel Villanueva
Jacksonville
Summary
Dynamic and detail-oriented professional with hands-on experience in computer hardware repair at MGA Systems International and exceptional customer service skills honed at Publix Supermarkets. Proven ability to diagnose technical issues and enhance customer satisfaction through effective communication and teamwork. Proficient in Python programming and committed to continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Volunteer
MGA Systems International
01.2024 - 09.2024
- Performed basic disassembly and repair of laptops, phones, tablets, and watches, including battery and screen replacements for mobile devices.
- Diagnosing hardware issues such as faulty components or connectivity problems.
- Performing operating system installations or updates.
- Running basic troubleshooting for software or firmware errors.
- Assisting with network connectivity issues, such as Wi-Fi troubleshooting.
Front Service Clerk
Publix Supermarkets Store
01.2019 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
Education
Bachelor of Science - Computer Science
Florida Community College
Jacksonville, Florida08-2027
Skills
- Programming: Python, C (beginner-level coursework & projects)
- Computer Hardware: Experience repairing laptops, phones, tablets, and watches (battery, mic, screen replacements)
- Customer Service: Conflict resolution, communication, teamwork
- Software/Tools: Basic experience with Blender (3D modeling/animation) Achievements & Volunteer Work
- Promoted from bagger to cashier at Publix; offered Customer Service Clerk role
- ROTC (Sandalwood High School): Completed community service hours
- Assisted in building pathways/obstacle courses at a local dog park (volunteer project)
Timeline
Volunteer
MGA Systems International
01.2024 - 09.2024
Front Service Clerk
Publix Supermarkets Store
01.2019 - 03.2022
Bachelor of Science - Computer Science
Florida Community College
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