Carlos Rivas

Led the digital transformation and IT redesign for North America, overseeing the implementation and integration of a new ERP system into the existing IT regional architecture. This strategic project, valued at over USD 20 million, involved coordinating a team of 120 diverse professionals across multiple regions. The success of this initiative set the standard for future global implementations.

• Aligned project goals with business strategic objectives, ensuring seamless integration with the existing application ecosystem and minimizing business disruption.
• Developed and implemented a new IT operational model, leveraging regional synergies with teams in Latin America and Brazil.
• Demonstrated the new system’s capabilities, influencing its adoption across other Yara business units globally.

Directed the IT department for the Latin American business unit, driving strategic initiatives to elevate automation, standardization, and operational efficiency. Managed a diverse portfolio of projects across 10 countries, aligning IT strategies with business goals to support regional operations.

• Led the rollout of the SAP program (pSAP), ensuring necessary localization and core structure for information consolidation across the region.
• Initiated the digitalization program, including the development and implementation of mobile and web applications, as well as an e-commerce platform.
• Designed and executed cost-saving programs, achieving technology enhancements and operational cost reductions totaling USD 1 million.

Implemented a business operations model tailored for the US market, integrating new technological capabilities with existing operations. Coordinated with the US team to enhance commercial prospects and streamline service delivery.

• Evaluated and selected core platforms for healthcare and mortgage processes, ensuring alignment with business needs.
• Developed and implemented a service transition and project management methodology for international projects, enhancing service provisioning efficiency.
• Facilitated the integration of new operational capabilities, optimizing service delivery for US-based clients.

Managed IT operations for the Andean region, overseeing a strategic project portfolio and ensuring high service levels across Colombia, Ecuador, and Peru. Part of the Andean Leadership Team, with a budget of USD 6.5 million.

• Optimized the IT budget by 12% while maintaining service levels and enabling new technology implementations.
• Increased automation in the Order-to-Cash process by 18% through the use of EDI technologies.
• Modernized IT infrastructure, closing a ten-year technical debt gap and improving service levels by 15%.

Led consultancy projects focused on generating value for telecommunications operators in Latin America. Emphasized business process improvements and technology evolution.

• Developed OSS transformation projects, utilizing frameworks like ITIL, eTOM, TAM, and SID to improve technology and processes in Mexico and Ecuador.
• Automated central management processes in Peru, reducing incident volume by 30%.
• Implemented a customer care automation solution, enhancing service processes in Ecuador and Mexico.

Executed consultancy projects aimed at business transformation and efficiency improvement. Worked across various industries to align technology departments with strategic business goals.

• Financial Sector: Evaluated technological risk for the Hong Kong Stock Exchange and platform selection for the Colombian Stock Exchange.
• Oil & Gas: Optimized project management processes for Ecopetrol SA, contributing to SOX certification.
• Health: Defined IT strategy and operational procedures for Nueva EPS, supporting SaaS legal compliance.
• Telecommunications: Designed and aligned requirements with eTOM/SID frameworks for the Empresa de Teléfonos de Bogotá.
• Retail: Led the design of organizational structures and IT strategic alignments for Grupo Éxito and SODIMAC Homecenter.
• Participated in business transformation programs across diverse industries including finance, oil & gas, health, telecommunications, and retail.

I held multiple leadership roles across various domains, including Finance, Logistics, and Oil & Gas, developing skills and expertise in managing teams and projects.

• 2004: Service Delivery Manager, providing IT Managed Services for large O&G operators.
• 2002: Project Manager, implementing a WMS product for a large retail company.
• 2001: Applications Consultant, leading the transformation of non-SAP applications for a large energy company.
• 1999: Chief Developer, developing systems for requests management in the finance sector.

Maintained and enhanced various modules of a healthcare support system. Took on multiple roles including programming, technical lead, and project coordination.

• Led the development and maintenance of healthcare system modules, ensuring high performance and reliability.
• Coordinated project activities and served as the technical lead, guiding a team of developers.
• Successfully implemented the system for multiple healthcare clients, improving their operational efficiency and service delivery.