Carlos R Acosta
Tampa,FL
Summary
- Assistant General Manager/front Office Manager/ Interim General Manager
- Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
- Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Interim General Manager/Assistant Manager/Office Manager
La Quinta Inn By Wyndham Tampa Bay Airport
01.2022 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Dental Assistant
Dentistry On Dupont
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Customer Service Representative Agent
Scotia ITrade Customer Service Representative
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Supervisor
Dadon General Service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Technician
Gta's Finest Restoration
Education
Intra Oral Level I & II Dental Assistant - Dentistry
Anderson College of Health, Business And Technology
5734 Yonge St Suite 100, Toronto, ON M2M 4E710.2021
Skills
- Keen Attention to Detail
- Employee Scheduling
- Safety Assurance
- Profit and Loss
- Conflict Management
- Staff Management
- Data Entry
- Workflow Planning
- Cash Handling
- Hotel Accommodations
- Telephone Etiquette
- Employee Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interim General Manager/Assistant Manager/Office Manager
La Quinta Inn By Wyndham Tampa Bay Airport
01.2022 - Current
Dental Assistant
Dentistry On Dupont
Customer Service Representative Agent
Scotia ITrade Customer Service Representative
Supervisor
Dadon General Service
Technician
Gta's Finest Restoration
Intra Oral Level I & II Dental Assistant - Dentistry
Anderson College of Health, Business And Technology
Similar Profiles
Clive VassellClive Vassell
Front Office Receptionist at La Quinta By Wyndham Buffalo AirportFront Office Receptionist at La Quinta By Wyndham Buffalo Airport
Conner BijakConner Bijak
Front Desk Manager at La Quinta Inn & Suites By WyndhamFront Desk Manager at La Quinta Inn & Suites By Wyndham
Tonisha ParkerTonisha Parker
DUAL GENERAL MANAGER at La Quinta Inn by Wyndham Auburn MA & Salem NHDUAL GENERAL MANAGER at La Quinta Inn by Wyndham Auburn MA & Salem NH