Carlos S. Rivero
Prince Frederick,MD
Summary
Safety-oriented Utility Worker with 30 years of experience. Proven track record of efficiency to use utility equipment effectively. Fantastic attention to detail and knowledge of utility industry procedures. Resourceful Mechanic wit 30 years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Utility Worker
ASUS/ TERRAPIN UTILITY SERVICES, INC
01.2010 - Current
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Trained other personnel in proper maintenance and repair of utility systems.
- Responded to emergency calls for utility repairs and troubleshooting.
- Collected and disposed of trash and debris.
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Performed regular monitoring of utility systems to confirm proper functioning.
- Maintained high standards of workmanship by adhering to industry regulations and company policies during installations, repairs, or maintenance tasks.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Generated required paperwork and records related to installation, maintenance and repair of utility systems.
- Completed daily maintenance tasks in record time to maximize productivity.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Fostered a culture of continuous improvement within the team by actively participating in ongoing training sessions, workshops, or seminars related to industry developments and best practices.
- Mitigated potential hazards by promptly addressing any safety concerns identified during routine inspections or maintenance tasks.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Communicated with customers to address identified issues and provide updates on repairs.
- Improved service reliability by conducting routine maintenance and repairs on utility equipment.
- Minimized disruptions to customers'' services through careful planning and execution of maintenance tasks during off-peak hours when possible.
- Tested utility systems for leaks, breaks, or other irregularities.
- Increased productivity by utilizing specialized tools and equipment for specific tasks such as trenching, drilling, or welding.
- Ensured customer satisfaction with timely response to service calls for power outages and other utility issues.
- Repaired roads and infrastructure following utility work, minimizing disruptions to local communities.
- Boosted safety compliance, closely adhering to all regulatory guidelines and conducting regular safety audits.
- Conducted routine maintenance on utility equipment to prevent downtime and ensure operational efficiency.
- Monitored utility systems for signs of malfunction, swiftly addressing any issues to maintain service quality.
- Maintained detailed records of maintenance and repair work to support future service improvements.
- Safely and effectively handled wide range of cleaning products and solutions.
- Replaced worn or broken parts on machines and equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Performed preventive maintenance and repairs on various types of equipment.
- Repaired and replaced pumps, valves and motors.
Plumber
ASSOCIATES PLUMBING, INC.
01.2005 - 12.2009
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Measured, threaded, and cut materials to correct angles.
- Selected type and size of piping required for each project.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Eliminated risks by correctly identifying potential safety hazards.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Increased client retention, providing exceptional customer service through timely project completion.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.
- Ensured safety on job sites by enforcing strict adherence to health and safety protocols.
- Cut and drilled holes in walls to permit passage of pipes.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Fabricated piping pieces and components in line with design specifications for each system.
Education
Construction Trades
Northern Virginia Community College
5000 Dawes Ave, Alexandria, VA 22311Water -treatment Plant Operations
Maryland Department of The Enviroment
Maryland MDWater Distribution System
Maryland Department of The Enviroment
Maryland MDPlumbing
Adult And Community Education IS
Fairfax, VA06.2010
Plumbing
Department of Labor of Virginia Journeyman Program
Virginia Va05.2010
A.A. Auto - Body Collision Repair
Northern Virginia Community College
5000 Dawes Ave, Alexandria, VA 2231105.2005
High School Diploma -
Justice High School
3301 Peace Valley Ln, Falls Church, VA 2204406.1994
Skills
Fluent in Spanish and English
Ability to use computer software to complete work tickets
Security clearance approved for Andrews Force Base
Security clearance approved for access to highly restricted areas
- Equipment Operation
- Hand-tool proficiency
- Safety Compliance
- Pressure Washing
- HVAC Systems
- Facility Maintenance
- Loading and unloading procedures
- Mechanical Maintenance
- Equipment monitoring
- Lockout and tagout procedures
- Plumbing Repairs
- Safety Protocols
- Clear Communication
- Equipment testing
- Willing to Learn
- Visual Inspection
- Problem Detection and Resolution
- Relationship Building
- Supply and Parts Ordering
- Critical Thinking
- Safety Procedures
Certification
Plumbing License
Plumbing Journeyman
Auto Body Collision Repair
Confined Space/OSHA Safety Certified
Security clearance approved for Andrews Force Base
Security clearance approved for access to highly restricted areas
Additional Information
Fluent in Spanish and English
Ability to use computer software to complete work tickets
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Utility Worker
ASUS/ TERRAPIN UTILITY SERVICES, INC
01.2010 - Current
Plumber
ASSOCIATES PLUMBING, INC.
01.2005 - 12.2009
Construction Trades
Northern Virginia Community College
Water -treatment Plant Operations
Maryland Department of The Enviroment
Water Distribution System
Maryland Department of The Enviroment
Plumbing
Adult And Community Education IS
Plumbing
Department of Labor of Virginia Journeyman Program
A.A. Auto - Body Collision Repair
Northern Virginia Community College
High School Diploma -
Justice High School
Plumbing License
Plumbing Journeyman
Auto Body Collision Repair
Confined Space/OSHA Safety Certified
Security clearance approved for Andrews Force Base
Security clearance approved for access to highly restricted areas
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