Carlos Iraheta
Kinwood
Summary
Dynamic AR Specialist with a proven track record at Texas Fueling Services, excelling in payment tracking and relationship building. Leveraged strong negotiating skills to enhance client satisfaction and consistently achieve monthly goals. Bilingual in English and Spanish, adept at fostering trust and communication with diverse clientele.
Overview
16
16
years of professional experience
Work History
AR Specialist
Texas Fueling Services
06.2024 - 04.2025
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Read/Interpret Aging Reports and advocate for timely payment of invoices within terms.
Account Manager
Dedicated Financial GBC
11.2022 - 04.2024
- B2B Collections
- Contacted business owners on past due accounts via email, calls and text.
- UCC Enforcement.
- Deep Skip Tracing Assets, Addresses, Family Members.
- Made over 200 Attempts per day (Including Phone Calls, Email and Text).
- Strong Negotiating Skills.
- Achieved Monthly Performance Goals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Phone Etiquette.
Account Representative
Jefferson Capital Systems
03.2020 - 11.2022
- Contacted Customers to discuss payment schedules.
- Maintaining High Volumes of calls to meet demand of a busy team.
- Achieved Monthly Goals on a consistent basis.
- Kept detailed records of customer interactions for optimal traceability.
- Phone Etiquette.
Account Representative
National Recovery Services
02.2017 - 03.2020
- Contacted consumers and set up payment arrangements on their past due student loans.
- Negotiated with consumers to find the best options for their loans.
- Maintained high volume of calls.
- Trained new collectors in the collection process.
- Monitored accounts for compliance with payment plans and flag those in violation.
- Achieved monthly goals on a consistent basis.
- Phone Etiquette.
Personal Banker
US Bankcorp
02.2016 - 02.2017
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Team Leader
Financial Recovery Services Inc
01.2009 - 12.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Trained new representatives in the collection process and coached them.
- Monitored calls for compliance.
- Achieved monthly goals on a consistent basis.
- Analyzed credit reports.
- Phone Etiquette.
Education
High School Diploma -
Colegio Divino Salvador
El Salvador11-1996
Skills
- Payment tracking
- Relationship building
- Strong client relations skills
- Client communication
- Bilingual English and Spanish
- Good Listener
- Negotiating Skills
Languages
Spanish
Timeline
AR Specialist
Texas Fueling Services
06.2024 - 04.2025
Account Manager
Dedicated Financial GBC
11.2022 - 04.2024
Account Representative
Jefferson Capital Systems
03.2020 - 11.2022
Account Representative
National Recovery Services
02.2017 - 03.2020
Personal Banker
US Bankcorp
02.2016 - 02.2017
Team Leader
Financial Recovery Services Inc
01.2009 - 12.2016
High School Diploma -
Colegio Divino Salvador
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