Carlota Alamo-Sanchez
Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Bighorn Concrete
Las Vegas, NV
10.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Ensured compliance with health and safety regulations within the front office area.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
Front/Back Office Assistant
Swenson Foot & Ankle
Las , NV
04.2015 - 07.2022
- Assisted in developing operational procedures to enhance workflow.
- Managed back office workflow processes including document preparation, scanning and archiving activities.
- Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
Admitting Representative
Eastern Podiatry Foot Care
Las Vegas , NV
07.2010 - 04.2015
- Greeted office patients daily by telephone, email or in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
Education
Some College (No Degree) - Certified Nursing Assistant Course
College of Southern Nevada
Las Vegas, NV12-2015
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2009
Skills
- Strong leadership
- Effective multitasking
- Credit and collections
- Exceptional customer support
- Reception operations
- Oral and writing communication
- Documentation and control
- Customer service
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Office Manager
Bighorn Concrete
10.2023 - Current
Front/Back Office Assistant
Swenson Foot & Ankle
04.2015 - 07.2022
Admitting Representative
Eastern Podiatry Foot Care
07.2010 - 04.2015
Some College (No Degree) - Certified Nursing Assistant Course
College of Southern Nevada
High School Diploma -
Las Vegas High School
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