Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carlotta Blakeney

Pageland,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Police Telecommunicator

Town of Matthews
11.2022 - Current
  • Reduce officer response time to critical incidents, utilizing advanced mapping technology for efficient routing guidance.
  • Contribute to a safer work environment for officers by relaying critical information regarding potential threats or hazards encountered during calls.
  • Operate DCI terminal throughout the entirety of shift.
  • Notarize paperwork for officers as needed.
  • Stay current on department policies to ensure accurate guidance was given in various emergency scenarios.
  • Streamline communication between departments with clear and concise relay of pertinent information during joint operations.
  • Assist in criminal investigations by gathering crucial information from callers while maintaining confidentiality guidelines.

Communications Specialist

Atrium Health
06.2022 - 11.2022
  • Answered client queries and complaints to provide strong customer service.
  • Operated in-house CAD to keep log of Community Paramedicine units out in the field.
  • Ensured all field Paramedics were safe during in-home visits.


911 Telecommunicator

Chesterfield County
07.2020 - 10.2022
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Communicate to all field units via 2-way motorola radio to relay all critical information needed while ensuring first responder safety.
  • Operate the main NCIC terminal.

911 Telecommunicator

Chesterfield County
02.2016 - 01.2018
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
  • Operate the main NCIC terminal upon request.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.

Education

High School Diploma -

Chesterfield High School
Chesterfield
06-2013

No Degree - Public Notary

Central Piedmont Community College
Charlotte, NC

Skills

  • Call prioritization
  • Incident documentation
  • Data entry proficiency
  • Multi-line phone system
  • Records maintenance
  • Processing requests
  • Teamwork
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Reliability
  • Critical thinking

Certification

  • CNP - Certified Notary Public (Mecklenburg County)
  • DCI
  • Sheriff Standards Telecommunications Certification
  • FEMA-100
  • FEMA-200

Languages

English

Timeline

Police Telecommunicator

Town of Matthews
11.2022 - Current

Communications Specialist

Atrium Health
06.2022 - 11.2022

911 Telecommunicator

Chesterfield County
07.2020 - 10.2022

911 Telecommunicator

Chesterfield County
02.2016 - 01.2018

High School Diploma -

Chesterfield High School

No Degree - Public Notary

Central Piedmont Community College

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