Carlotta Blassingame
Macon,GA
Summary
Proven insurance sales expert with a track record of enhancing customer satisfaction and policy upselling at GEICO. Skilled in asset protection and marketing techniques, adept at team training and development. Demonstrated ability to resolve complex technical issues for Apple products, ensuring optimal customer experience. Achieved significant improvements in administrative efficiency at Perdue Farms through meticulous organization and strategic planning.
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
07.2023 - Current
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Participated in industry events such as conventions, seminars, workshops,.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Upsold products to policyholders and potential new clients.
Apple Technical Support Representative
Kelly Connect
Macon , GA
06.2020 - 07.2023
- Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
- Resolved customer issues through troubleshooting techniques and escalated unresolved problems to senior technicians.
- Assisted customers over the phone and via email by providing accurate information regarding Apple products.
- Conducted diagnostic testing to identify software or hardware issues and provided appropriate solutions.
- Provided remote assistance using remote access tools such as TeamViewer and LogMeIn.
- Performed system updates for operating systems, software applications, security patches.
- Configured network settings on Apple devices according to user requirements.
- Maintained records of customer interactions and transactions within the database systems.
- Provided advice on best practices for optimal use of Apple products.
- Educated customers on product features and usage instructions.
- Ensured that all customer complaints were addressed in a timely manner.
- Followed up with customers after resolving their inquiries to ensure satisfaction.
- Documented resolutions into knowledge base for future reference by other team members.
- Maintained high levels of professionalism at all times while interacting with customers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Administrative Assistant
Perdue Farms, Inc.
Perry , GA
01.2016 - 06.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Proofread content for typo-free emails and documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Education
Associate of Science - Criminal Justice
Georgia Military College
Milledgeville, GA09-2017
Skills
- Insurance sales strategy
- Team training and development
- Insurance product expertise
- Insurance sales expertise
- Asset protection expertise
- Marketing techniques
Timeline
Licensed Insurance Agent
GEICO, Government Employees Insurance
07.2023 - Current
Apple Technical Support Representative
Kelly Connect
06.2020 - 07.2023
Administrative Assistant
Perdue Farms, Inc.
01.2016 - 06.2020
Associate of Science - Criminal Justice
Georgia Military College
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