Carlotta Evans
Queen Creek,AZ
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Account Manager
XPO Logistics
10.2020 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Senior Claims Analyst
GlobalTranz
07.2019 - 10.2020
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, new processes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified suspicious losses and contacted manager for investigative assistance.
Key Account Coordinator
Ryder Logistics
08.2017 - 07.2019
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Education
Communications
Washtenaw Community College
Ann Arbor, MISkills
- Profit Target Achievement
- Satisfaction Surveys
- Appointment Scheduling and Confirmation
- Strategic Account Planning
- Contact Management Systems
- Overseeing Interns
- Order Management Systems
- Software Improvements
- Employee Motivation
- Account Development
- Client Relationship-Building
- New Business Opportunities
- Strategic Selling
- Merchandising Proficiency
Certification
Google AdWords/Analytics Certified
Timeline
Key Account Manager
XPO Logistics
10.2020 - Current
Senior Claims Analyst
GlobalTranz
07.2019 - 10.2020
Key Account Coordinator
Ryder Logistics
08.2017 - 07.2019
Communications
Washtenaw Community College
Similar Profiles
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Annette DavisAnnette Davis
Driver Recruiting Manager at STG Logistics (XPO Logistics)Driver Recruiting Manager at STG Logistics (XPO Logistics)
Ashley N LongAshley N Long
EIP Lead/Inventory Clerk at KM Logistics, XPO Logistics, Fed Ex Supply ChainEIP Lead/Inventory Clerk at KM Logistics, XPO Logistics, Fed Ex Supply Chain
Keysha SimpsonKeysha Simpson
Operations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO LogisticsOperations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO Logistics
Elena CandiloroElena Candiloro
Brand Associate at Old Navy, GapBrand Associate at Old Navy, Gap