Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlotta Evans

Queen Creek,AZ

Summary

Proven leader in account management and strategic planning, I have spearheaded revenue growth and fortified client relationships at RXO. Expert in solution selling and upselling, my approach combines team leadership with continuous improvement, achieving significant client satisfaction. My tenure at XPO Logistics honed my skills in cross-group collaboration and problem-solving, driving operational efficiency.

Overview

10
10
years of professional experience

Work History

Key Account Manager

RXO
Phoenix, AZ
09.2022 - Current
  • Spearhead sales and reporting for large and medium-sized accounts, and scale key accounts by identifying and cultivating new business opportunities.
  • Leverage an understanding of key clients' needs and requirements to prepare customized solutions and facilitate continuous business growth by cultivating strong client relationships.
  • Ensure effective communication and quick response in all customer dealings, foster long-term business partnerships, increase loyalty and satisfaction, and grow the existing client base.
  • Facilitate meetings with stakeholders to understand customer needs, develop action plans, and coach the team on optimizing service delivery.
  • Manage cost-effective contract pricing structures and vendor negotiations, generating positive ROI for the company.
  • Drive revenue growth through strategic account management, cultivating high-value partnerships and implementing tailored solutions for key clients
  • Pioneer creative sales strategies, leveraging market insights to identify new business opportunities, and expand the existing client base.

Carrier Procurement Assistant

XPO Logistics
Phoenix, AZ
11.2020 - 09.2022
  • Deployed new processes and provided administrative support to the management to enhance overall efficiency.
  • Contributed to increased staff performance by assisting with staff training, onboarding, and performance evaluations; documented and reported on data gathered from evaluations.
  • Performed research and analysis of available data, and presented reports to managers to support the management’s decision-making process.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel, promoting effective communication.

Senior Claims Analyst

GlobalTranz
Scottsdale, AZ
07.2019 - 10.2020
  • Evaluated reports regularly to ensure processing was conducted efficiently, and maintained the confidentiality of all personal data in compliance with established company guidelines.
  • Pinpointed low-performance areas within the company’s processes and deployed effective new processes, increasing overall efficiency.
  • Developed and maintained positive relationships with clients and employees through regular communications.
  • Studied insurance policies to confirm coverage levels and determine whether claims would receive approvals or denials.
  • Performed thorough examinations of claims documentation and other related documents to identify insurance coverage limitations.

Key Account Coordinator

Ryder Logistics
Novi, MI
08.2017 - 07.2019
  • Leveraged understanding of key clients’ needs and requirements to develop customized solutions and secured high value accounts through consultative selling, effective customer solutions, and promoting business opportunities
  • Participated in strategic meetings with key stakeholders to understand customer needs and develop action plans
  • Directed sales and reporting for large and medium-sized accounts and cultivated strong client relationships to guarantee and facilitate business growth
  • Led the deployment of systems and procedures to increase sales and single handedly prepared engaging presentation decks to gain approval for ideas and communicated results
  • Gathered and analyzed data to determine methods for improving sales and performance and discussed ideas with the company’s senior management

Senior Account Executive

Arvato Systems
02.2015 - 08.2017
  • Assisted customers with troubleshooting Google My Business single feed and bulk accounts while exceeding performance metrics and expectations.
  • Assisted customers via inbound phone calls, emails, and online chat support, while using Google Analytics to analyze paid search results, PPC, CPC, and CRM to help drive more business for prospective clients.
  • Made upsells to small business owners for Google AdWords to increase sales and drive more customer traffic for clients.

Education

Communications -

Washtenaw Community College
Ann Arbor, MI
04-2014

Skills

  • Team Leadership
  • Solution Selling and Upselling
  • Continuous Improvement
  • Written & Verbal Communication
  • Reporting & Documentation
  • Strategic Thinking & Planning
  • Cross-Group Collaboration
  • Partnership & Relationship Building
  • Problem-Solving Methodologies
  • Account Management
  • Customer Service & Satisfaction
  • Regulatory Compliance

Timeline

Key Account Manager

RXO
09.2022 - Current

Carrier Procurement Assistant

XPO Logistics
11.2020 - 09.2022

Senior Claims Analyst

GlobalTranz
07.2019 - 10.2020

Key Account Coordinator

Ryder Logistics
08.2017 - 07.2019

Senior Account Executive

Arvato Systems
02.2015 - 08.2017

Communications -

Washtenaw Community College

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Carlotta Evans