Carlotta Lynch
Lake Lynn,PA
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Task Force General Manager
Marriott/Hilton Brands
01.2023 - Current
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
- Increased overall efficiency through the implementation of streamlined operational procedures and resource allocation.
- Championed diversity and inclusion efforts throughout task force activities, fostering an inclusive culture that empowered all members to contribute their unique strengths effectively.
- Launched new initiatives designed to strengthen team cohesion, facilitating collaboration across various departments or units within the larger organization structure.
- Spearheaded successful collaborations with cross-functional departments, resulting in improved project outcomes.
- Achieved higher employee satisfaction ratings by promoting a positive work environment and addressing concerns promptly.
General Manager
Town Place Suites By Marriott
06.2022 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Hampton Inn By Hilton
06.2019 - 06.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
VIM MGT/ Hampton Inn By Hilton
07.2017 - 06.2019
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
General Manager
VIM MGT/ Residence Inn By Marriott
04.2006 - 03.2017
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Task Force General Manager
VIM MGT / Marriott-Hilton Brands
05.2004 - 04.2006
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associate of Arts - Biblical Studies
Moody Bible Institute
Chicago, IL05.1992
Skills
- Team Leadership
- Decision-Making
- Operations Management
- Employee Motivation
- Hiring and Onboarding
- Quality Assurance
- Training Management
- Operations Oversight
Timeline
Task Force General Manager
Marriott/Hilton Brands
01.2023 - Current
General Manager
Town Place Suites By Marriott
06.2022 - 01.2023
General Manager
Hampton Inn By Hilton
06.2019 - 06.2022
General Manager
VIM MGT/ Hampton Inn By Hilton
07.2017 - 06.2019
General Manager
VIM MGT/ Residence Inn By Marriott
04.2006 - 03.2017
Task Force General Manager
VIM MGT / Marriott-Hilton Brands
05.2004 - 04.2006
Associate of Arts - Biblical Studies
Moody Bible Institute
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