Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlotta McDaniels

West Palm Beach,FL

Summary

Dynamic customer service and transportation professional enthusiastic about pursuing different opportunities and obtaining new skills that will contribute to company success. Experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Growth mindset and willing to help team move business forward with any task. Proven ability to establish and maintain rapport with clients. Reliable and driven with strong prioritization management skillsets.

Overview

10
10
years of professional experience

Work History

Driver Ambassador

Circuit
06.2024 - Current
  • Utilized GPS and other navigation tools to complete routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic laws and safety regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

International Documents Specialist/Customer Service Representative

Ship Sticks
05.2022 - 01.2024
  • Collect all travel documentation required for the customs clearance procedure ensuring that all unaccompanied shipments (imports & exports) are delivered in a timely fashion.
  • Explain to clients the customs clearance process, travel requirements, and prohibited items list.
  • Help create new client accounts explaining how the service works to place orders for international shipments.
  • Provide updates and ETAs for shipments in transit, notify clients of any issues or delays, contact carriers for reroutes or mis-delivered shipment resolutions.
  • Provide daily proactive calls, document all call related information for auditing and reporting purposes.
  • Enhanced document security by implementing access controls and strict confidentiality measures.
  • Reduced turnaround time for document processing by developing efficient document tracking systems.
  • Increased customer satisfaction by creating user-friendly templates for frequently used forms and documents.
  • Connect with clients via email/phone/or chat for conflict resolution for any questions or concerns.
  • Calmly attempt to resolve and deescalate any issues, escalate interactions to superior when necessary.

Armed Security Officer/Front Desk Receptionist

Florida Crystals/ Garda World
10.2018 - 05.2020
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.

Customer Service Representative

Global Response
12.2018 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Security Officer

ABM/Elite- Allied Universal Protection Services
12.2014 - 12.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

High School Diploma -

St.James Academy
West Palm Beach, FL

Skills

Excellent Customer Service

Time Management

Schedule Management

Conflict Resolution Techniques

Monitoring Skills

Documentation Authentication Skills

Excellent Organizational Skills

Proficient Speaker, Fast Learner

Proficiency with Microsoft Office

Valid Driver's License

Vehicle for Hire License

FL Firearm License

*Own Personal Firearm

Timeline

Driver Ambassador

Circuit
06.2024 - Current

International Documents Specialist/Customer Service Representative

Ship Sticks
05.2022 - 01.2024

Customer Service Representative

Global Response
12.2018 - 03.2020

Armed Security Officer/Front Desk Receptionist

Florida Crystals/ Garda World
10.2018 - 05.2020

Security Officer

ABM/Elite- Allied Universal Protection Services
12.2014 - 12.2018

High School Diploma -

St.James Academy

Similar Profiles

CREATE PROFILE
Carlotta McDaniels