Carlotta Rohrer
Port Allegany,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender
Moes Bar An Grill
02.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Unit Clerk
Sena Kean Manor
10.2023 - Current
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Office Secretary
UPMC
11.2018 - 10.2023
- Enhanced office efficiency by implementing new organization and filing systems.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted coworkers and staff members with special tasks on daily basis.
Bartender
Seneca Inn
08.2022 - 03.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Machine Operator
GKN Sinter Metals
02.2018 - 08.2018
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Sandwich Artist
Subway
08.2014 - 01.2016
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
High School Diploma -
Coudersport Area High School
Coudersport, PA06.2015
No Degree -
Port Allegany Elementary School
Port Allegany, PA08.2008
Skills
- Health codes compliance
- Payment Processing
- Food Service
- Basic accounting
- Food Running
- Customer service expertise
- Professional Appearance
- Handling Difficult Customers
- Clear and effective communication
- Hospitality service expertise
- Patience and Tolerance
- Task Prioritization
- Teamwork and Professionalism
Timeline
Bartender
Moes Bar An Grill
02.2024 - Current
Unit Clerk
Sena Kean Manor
10.2023 - Current
Bartender
Seneca Inn
08.2022 - 03.2023
Office Secretary
UPMC
11.2018 - 10.2023
Machine Operator
GKN Sinter Metals
02.2018 - 08.2018
Sandwich Artist
Subway
08.2014 - 01.2016
High School Diploma -
Coudersport Area High School
No Degree -
Port Allegany Elementary School
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