Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Carlotta White

The Bronx,NY

Summary

Dynamic manager with a proven track record at New York Methodist Hospital, excelling in team leadership and customer service. Skilled in recruiting and training, I enhanced employee engagement and satisfaction while effectively resolving conflicts. Committed to fostering a productive environment, I successfully managed budgets to maximize profitability.

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager

Presbyterian Hospital

Sales Associate

Century 21
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Manager

New York Methodist Hospital of Brooklyn
04.1984 - 06.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

James Monroe High School
New York, NY

No Degree - Computer Programming

Commercial Programming Unlimited
New York, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Recruiting and interviewing
  • Disciplinary techniques
  • Problem resolution
  • Multitasking Abilities
  • Excellent communication
  • Team development
  • Hiring and training

Certification

I received a certificate from Commercial Programming Unlimited after 2 years

Timeline

Sales Associate

Century 21
03.2023 - Current

Manager

New York Methodist Hospital of Brooklyn
04.1984 - 06.2015

Manager

Presbyterian Hospital

James Monroe High School

No Degree - Computer Programming

Commercial Programming Unlimited

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Carlotta White