Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlotta YOUNG

Canandaigua,New York

Summary

Dynamic Patient Registration Representative with proven expertise at FF Thompson Hospital in managing patient data and verifying insurance eligibility. Skilled in customer relations and cash register operation, I consistently enhanced patient experiences while ensuring compliance with HIPAA regulations. Recognized for accuracy and efficiency, I thrive in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Patient Registration Representative

FF Thompson Hospital
Canandaigua, New York
10.2022 - Current
  • Registered patients accurately using electronic health record system.
  • Collected and verified insurance information from patients efficiently.
  • Provided excellent customer service during patient check-in and check-out processes.
  • Assisted patients with completing necessary forms and documentation.
  • Communicated effectively with healthcare providers to ensure accurate patient information.
  • Managed confidential patient records in compliance with privacy regulations.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
  • Updated patient information in database regularly to ensure accuracy of records.
  • Entered patient data into electronic medical record system accurately and efficiently.
  • Verified insurance eligibility through online portals or by phone calls.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Resolved discrepancies between billing systems and patient accounts quickly and accurately.
  • Performed quality assurance checks on all registrations to ensure accuracy of data entry.
  • Worked collaboratively with other departments within the organization to ensure seamless operations.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Arranged hospital admissions for patients as required.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Cashier

Lowes
Canandaigua, New York
06.2022 - 10.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Cashier

Walmart
Canandaigua, New York
01.2020 - 06.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Deli Associate

Leos Bakery And Deli
East Rochester, NY
09.2018 - 11.2019
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Assistant Manager

Rail Side Market And Cafe
Victor, NY
11.2016 - 08.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Executive Assistant

BM AND BW LLC
Palmyra, NY
03.2016 - 08.2018
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Handled incoming and outgoing mail, email and faxes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Office Manager

Community Waste Service
CANANDAIGUA, NY
02.2010 - 03.2016
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.

Senior Sales Representative

Kenenan And Keenen
Rochester , NY
10.2006 - 10.2010
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Used [Software] to maintain company database with essential account and sales information.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Identified customer needs by asking appropriate, open-ended questions.

In Bound Call Center Data Entry

Sentry Safe Inc
East Rochester , NY
08.1996 - 09.2006
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 2200lls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 2 hundred calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Processed over 1 hundred debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Canandaigua Academy
Canandaigua, NY
06.1986

Skills

  • Work Task Prioritization
  • Cash Register Operation
  • Credits and Refunds
  • Customer Relations
  • Customer Transactions
  • Cash Drawer Management
  • Payment Collection
  • Billing and Payment Processing
  • Checks Validation
  • Energetic and Outgoing
  • Account Invoicing
  • Updating Client Data
  • Telephone Reception
  • Professional Telephone Etiquette
  • Verifying Eligibility
  • Transaction Balance Sheets

Timeline

Patient Registration Representative

FF Thompson Hospital
10.2022 - Current

Cashier

Lowes
06.2022 - 10.2022

Cashier

Walmart
01.2020 - 06.2022

Deli Associate

Leos Bakery And Deli
09.2018 - 11.2019

Assistant Manager

Rail Side Market And Cafe
11.2016 - 08.2018

Executive Assistant

BM AND BW LLC
03.2016 - 08.2018

Office Manager

Community Waste Service
02.2010 - 03.2016

Senior Sales Representative

Kenenan And Keenen
10.2006 - 10.2010

In Bound Call Center Data Entry

Sentry Safe Inc
08.1996 - 09.2006

High School Diploma -

Canandaigua Academy

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