Summary
Overview
Work History
Education
Skills
Timeline
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Carlous Jackson

Orlando,Florida

Summary

Professional in financial and customer services industry, bringing comprehensive expertise in banking operations and client relationship management. Proven ability to improve branch performance through strategic planning and effective problem-solving. Known for fostering collaborative environments and delivering results, ensuring seamless adaptation to changing demands. Key skills include financial advising, risk management, and customer service excellence. I am a Dynamic individual with hands-on experience in Banking and Customer Service with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals which would be a great addition to your team.

Overview

7
7
years of professional experience

Work History

Premier and Branch Banker

Truist Bank
03.2022 - Current
  • Excels in a fast paced customer service environment by effectively managing high call volumes, remaining calm under pressure and adapting to shifting priorities that results in consistently meeting or exceeding performance targets.
  • A strong team player who actively contributes to a positive work environment, sharing knowledge and best practices with team members and collaborating on process improvements that resulted in a reduction in average call handling time.
  • Excels in many different departments becoming a one stop shop teammate to assist and support clients in many aspects such as Digital Banking, Loans, Credit Card Support, Technical Support, Small Business and Fraud Support.
  • Provide prompt customer support with a professional, friendly and patient attitude, while also proactively memorizing many company products and services to assist clients with monetary requests such as withdrawals, deposits and account issues.
  • Trained new hires on company specific polices, procedures and compliance guidelines.
  • Received 100% graded calls and customer satisfaction ratings from client surveys for months on end.
  • Consistently recognized every quarter for being one of the Top Performers in my entire department.
  • Deliver exceptional service through effective communication skills, empathy towards clients and teammates needs, problem-solving abilities, and attention to detail in daily tasks.
  • Maintains a high level of compliance with applicable regulations through regular policy reviews and employee training sessions.
  • Analyze daily financial transactions to ensure accuracy and integrity of bank's financial records.


Retail Sales Associate

Forever 21
10.2017 - 01.2018
  • Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations to lead to increased sales revenue for the company
  • Utilized unique selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and improve customer loyalty
  • Interact with customers, manage product transactions, resolve customer conflicts while advancing customer service and verbal communication skills
  • Consistently maintained a positive and enthusiastic attitude while handling customer inquires which led to great customer satisfaction.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

High School Diploma -

Edgewater High
Orlando, FL

Skills

  • Customer Support
  • Customer Care
  • People Skills
  • Flexibility
  • Adaptability
  • Quick Thinking
  • Portfolio Management
  • Phone Etiquette
  • Computer Skills
  • Data Entry
  • Microsoft Office Skills
  • Financial Advertisement
  • Banking Products
  • Problem Solving Skills
  • Self-Sufficient
  • Business Management
  • Branch operations
  • Claims processing
  • Transaction monitoring
  • Bank services
  • Customer relationship management
  • Payment processing
  • Account monitoring
  • Financial reporting
  • Banking regulations

Timeline

Premier and Branch Banker

Truist Bank
03.2022 - Current

Retail Sales Associate

Forever 21
10.2017 - 01.2018

High School Diploma -

Edgewater High

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Carlous Jackson