Carlson Thompson
Houston
Summary
Dynamic Outlet Repair Specialist II with a proven track record at American Freight Furniture and Mattress, excelling in customer relationship building and sales enhancement. Leveraged creativity and store operations expertise to surpass sales goals and drive business growth. Skilled in staff training and adept at implementing innovative solutions to boost performance and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Outlet Repair Spec. II
American Freight Furniture and Mattress
12.2009 - 11.2024
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Electrical Apprentice
Warrior Electric
04.2005 - 12.2009
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Optimized work readiness with organized tools and spaces.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
George R. Brown Convention Center
Aramark / City of Houston
01.2003 - 01.2005
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Order Selector
Grocer's Supply
08.2001 - 12.2003
- Kept work areas neat, clean and free from debris.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Minimized damaged items through careful handling of fragile products while selecting orders.
Facility Operations Team Member
ABM Janitorial Services
05.2000 - 07.2001
- Ensured a clean and organized environment through thorough daily cleaning routines and proper waste disposal methods.
- Provided exceptional customer service to visitors, addressing their needs promptly, professionally, and courteously.
- Enhanced safety protocols by conducting routine inspections and addressing potential hazards.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported building issues to building management to reduce safety concerns.
- Disposed of hazardous waste in compliance with OSHA requirements to minimize workplace hazards.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Replaced worn or broken parts on machines and equipment.
Education
High School Diploma -
Jack Yates High School
Houston, TX05.1999
Skills
- Store operations
- Staff training and development
- Delegation and supervision
- Creativity and innovation
Timeline
Outlet Repair Spec. II
American Freight Furniture and Mattress
12.2009 - 11.2024
Electrical Apprentice
Warrior Electric
04.2005 - 12.2009
George R. Brown Convention Center
Aramark / City of Houston
01.2003 - 01.2005
Order Selector
Grocer's Supply
08.2001 - 12.2003
Facility Operations Team Member
ABM Janitorial Services
05.2000 - 07.2001
High School Diploma -
Jack Yates High School
Similar Profiles
Nekisha DavisNekisha Davis
KeyHolder/Lead CSR at American Freight Furniture and MattressKeyHolder/Lead CSR at American Freight Furniture and Mattress
Jospeh PeltonJospeh Pelton
Sales Associate at American Freight Furniture and MattressSales Associate at American Freight Furniture and Mattress
Jerry SmithJerry Smith
Store Director at American Freight Furniture and MattressStore Director at American Freight Furniture and Mattress
Michael McCordMichael McCord
Warehouse Worker at American Freight Furniture and MattressWarehouse Worker at American Freight Furniture and Mattress
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument