Carltisa Johnson
St. Louis,MO
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HEDIS II (Contractor)
BCForward
01.2025 - 04.2025
- Data collection and Review, verify and upload records.
- Work with healthcare providers implement plans to either change or improve HEDIS performance/records.
Customer Service Representative
Elevance Health (Anthem Blue Cross Blue Shield)
10.2021 - 08.2024
- Handled inbound and outbound calls resolving customers concerns and resolving issues in a timely manner.
- Communicating by phone, emails and fax.
- Maintain records and confidential information securely.
- Handling faxes and sorting faxes to the right department and assisting in chats when needed.
Customer Service Representative/Fax (Contractor)
BCForward
10.2021 - 03.2022
- Review prior authorizations, verify members information, contact providers and pharmacies when needed.
- Respond to members' questions or concerns via email and phones.
- Meeting daily adherence as required and documenting important information.
Customer Service Agent
Helping Hands Home Based Learning Center
02.2016 - 06.2017
- I would answer incoming calls from customers who would like to order office supplies, school supplies or just items needed for themselves.
- Customers trusted me with helping them with all their office supplies needs and I did just that.
- Having knowledge about supplies and making suggestions on what items may work to fit their needs.
- Giving customers great deals on savings and both helping the customers and the company with keeping loyal customers and helping spread the word just on how great we are.
Teaching Assistant (TA)
Great Circle
03.2016 - 08.2016
- Implement daily lesson plans, supervise clients, maintain a safe environment and participate in IEP, BSP and document client behavior daily.
- Communicate with therapist, teachers and director about each client's needs and behavior.
- I also assisted at times working the front desk at the school answering calls, scanning documents in the system and input grades into the system.
- I did filing as well and putting documents together for meetings and information for parents.
Residential Technician
MaryGrove Child Center
03.2012 - 04.2016
- I assist clients with their daily living skills such as cleaning, therapeutic skills dealing with peer interactions and how to cope with past abuse/trauma and separation from their families.
- Assist residents with hygiene, chores.
- Homework, take residents on several outings weekly, and transport to and from school.
- I administer medication, chart daily per shift in a communication log, daily logs on each individual resident, chart medication, incident reports (whenever needed), complete state tracking, and end of shift checklist.
- I complete laundry on a day to day basis (per age), keep up with the cleanliness of the.
Residential Technician
Every Child's Hope
03.2007 - 06.2011
- I worked in a female lock unit ages 8-18 yrs old, very high-risk runaways, acts out sexually, sex offenders and are extremely aggressive to other peers and adults.
- I supervised residents, assisted with daily living skills, homework, passed medication, transport to and from school.
- Prepared meals on (weekends, holidays and birthdays), had weekly group settings with girls on their peer to peer relationships.
- I would take the residents on appropriate levels on outings, transport to doctor appointments and visits.
- I was responsible for daily charting in communication logs, chart meds, incident reports (when needed), daily logs on each individual resident and end of shift checklist.
- I washed clothes, light housekeeping and maintained a safe clean environment for residents and staff.
Education
Associate in Science - Social Work
University of Phoenix
St. Louis, MO05.2016
GED -
Stowe State University
St. Louis, MO11.2002
Skills
- Case Management
- Child Protective Services
- Crisis Intervention
- Group Therapy
- Individual / Group Counseling
- Social Work
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Intake Experience
- Motivational Interviewing
- Meal Preparation
- Medication Administration
Certification
- First Aid Certification
- CPR Certification
Timeline
HEDIS II (Contractor)
BCForward
01.2025 - 04.2025
Customer Service Representative
Elevance Health (Anthem Blue Cross Blue Shield)
10.2021 - 08.2024
Customer Service Representative/Fax (Contractor)
BCForward
10.2021 - 03.2022
Teaching Assistant (TA)
Great Circle
03.2016 - 08.2016
Customer Service Agent
Helping Hands Home Based Learning Center
02.2016 - 06.2017
Residential Technician
MaryGrove Child Center
03.2012 - 04.2016
Residential Technician
Every Child's Hope
03.2007 - 06.2011
Associate in Science - Social Work
University of Phoenix
GED -
Stowe State University
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