Carlton Alford
The Bronx,NY
Summary
Dynamic Supply Chain Manager with a proven track record at Samsumg / Forest Solutions / St. Barnabas Hospital, enhancing inventory accuracy and reducing lead times through effective supplier management. Skilled in logistics management and team building, I excel in optimizing supply chain distribution and fostering strong supplier relationships. Achievements include supervising a team to drive inventory optimization and implementing robust cycle counting programs. Knowledgeable manager with strong background in overseeing mailroom operations. Proven ability to streamline processes and ensure accurate mail distribution. Demonstrated leadership and problem-solving skills through effective team management and attention to detail. Dependable manager offering 20 years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.
Overview
13
13
years of professional experience
Work History
Mailroom Supervisor
Forest Solutions / Samsung
05.2017 - Current
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
- Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
- Implemented tracking system for internal deliveries, improving accountability and reducing lost items within the organization.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Adapted quickly to changes in company policies or industry regulations affecting mailroom operations.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Maintained clean and organized mail room to promote safety and efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Maintained high level of confidentiality with mail items in line with regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Supply Chain Manager
Saint Barnabas Medical Center / Forest Solutions
01.2016 - 05.2017
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Supervised [4] staff members tasked with handling materials management, planning, purchasing, and customer service duties.5
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Enhanced customer satisfaction with timely and accurate order processing and delivery.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
LEAD OFFICE SERVICES ASSOCIATE
Forest Solutions / Durst
05.2012 - 01.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced operational efficiency, implementing new software tools across departments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Documented details about delivery times, problems, and special circumstances.
- Provided shipping documentation and relayed information to recipients.
- Cultivated positive working relationships with clients through professional communication and prompt service.
- Collected payments, signatures and new deliveries.
- Trained new employees on company procedures, fostering a supportive work environment for continued success.
- Delivered and collected [Type] packages on tight schedule.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service quality.
- Established trust with clients by consistently delivering fragile items without damage or loss incidents.
- Contacted customers to confirm delivery details and locations.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
High School Diploma -
North Carolina A&T State University
Greensboro, NC01.1986
High School Diploma -
H.S Truman
908 Baychester Ave01.1986
Skills
- Supplier relationship management
- Staff management
- Supply chain distribution
- Relationship building
- Supply and demand requirements
- Problem-solving
- Decision-making
- Active listening
- Excellent communication
- Team management
- Time management
- Interpersonal communication
- Analytical thinking
- Transportation planning
- Team building
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Organizational skills
- Conflict resolution
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Safety procedures
- Self motivation
- Interpersonal skills
- Business process improvement
- Goal setting
- Professionalism
- Inventory control
- Time management abilities
- Adaptability
- Crisis management
- Data analysis
- Professional demeanor
- Problem-solving aptitude
Timeline
Mailroom Supervisor
Forest Solutions / Samsung
05.2017 - Current
Supply Chain Manager
Saint Barnabas Medical Center / Forest Solutions
01.2016 - 05.2017
LEAD OFFICE SERVICES ASSOCIATE
Forest Solutions / Durst
05.2012 - 01.2016
High School Diploma -
H.S Truman
High School Diploma -
North Carolina A&T State University
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