Carlton Allison
San Antonio,Texas
Summary
I am a highly organized professional with a mature work ethic and the ability to excel in high pressure environments with time sensitive deadlines. I have strong communication and interpersonal skills which help me effectively manage all levels of management and individuals from diverse backgrounds, cultures and learning capabilities. I am able to view operations, identify areas of concern, and develop high impact programs for developing people and improving store operations. I bring Over 20 years of Management experience including grand openings, liquidations and multi-unit management. I'm looking for a Management opportunity within an organization that will capitalize on my experience, customer service abilities and aggressive approach to sales.
Overview
22
22
years of professional experience
Work History
General Manager
Pilot Flying J Travel Center
02.2018 - Current
- Managed a fast-paced Travel center consisting of 35 team members selling over 20 million gallons a year of diesel, a deli generating 1.5 million in sales and a Subway making almost 1 million dollars annually.
- Monitored financial performance, food safety and controllable expenses in both Travel center and Subway to provide financial stability and long-term organizational growth.
- Increased year-over-year growth and profitability in the store by managing store expenses, inventory control, cash control, and minimized shrinkage by enforcing all company policies and procedures.
- Managed as aspects of human Recourses. Recruiting, onboarding, training, reviews, development plans, scheduling, coaching and mentoring.
- Reduced overall turnover by promoting team collaboration, performance, and observing each employee's individual strengths and initiating a mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions to maintain excellent customer service.
Co- Store Manager
Walmart
01.2015 - 02.2018
- Responsible for the complete day to day operation and driving the overall profitability of a big box retail store while focusing on total store sales and expense control.
- Supervised a team of 15 Assistant Managers, 45 department Managers, and up to 300 personal including loss prevention Department.
- Managed receiving, loss prevention, human resources, marketing and training.
- Trained and developed management and associate staffs and administered individual developmental plans and annual performance assessments.
- Maintained proper product levels and inventory controls for merchandise by keeping an organized backroom and completing regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction scores.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- District training store for all new managers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Store Manager
CVS Pharmacy
01.2010 - 01.2015
- Responsible for the total leadership and strategic operation of both the front store and pharmacy which consisted of 2 pharmacists, 2 supervisors, 12-15 Pharmacy Techs and 8-10 Front Store associates.
- Executed the business plan and associated programs that deliver desired sales and profit results with the highest standards of Customer Service while focusing on store expenses.
- Direct employees in the execution of plan-o-grams, merchandising, inventory plans, stocking, organization, accurate pricing, and overall store maintenance then make recommendations for improvement.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
Michaels Arts And Crafts
01.2002 - 01.2010
- Accountable for all phases of district operations. Recruiting, hiring, training, developing and motivating a district consisting of 8 stores generating 50 million in annual revenues.
- Responsible for all district compliance to customer service, sales, contribution, controllable expenses, markdowns, safety, shortage and associate turnover.
- Conducted store visits to ensure stores were in compliance with company marketing/merchandising programs with high expectations of the stores appearance standards.
- Set aggressive targets for stores within the district to drive company sales, decrease shrink and improve turnover.
- Recruited, Developed, and promoted talented Store Managers and successful leadership staffs by mentoring and coaching employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assessed each store layout and individual store inventory levels to merchandise in the most effective manner for each location.
- Exceeded sales goals and met timely deadlines by proactively managing individual and team tasks and streamlining processes.
- Negotiated lease contracts and sourced vendors for general store maintenance, equipment repair.
- Daily monitoring of stores KPM's for areas of improvement.
Education
Bachelor of Arts - Business Management
Texas Christian University
Fort Worth, TXAssociate of Arts - Marketing Management And Research
Texas Christian University
Fort Worth, TXSkills
- Process and Procedure Development
- Leadership Development
- Profit and Loss Analysis
- Motivational Leadership
- Budget Leadership
- Financial Data Analyzation
- Hiring and Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Pilot Flying J Travel Center
02.2018 - Current
Co- Store Manager
Walmart
01.2015 - 02.2018
Store Manager
CVS Pharmacy
01.2010 - 01.2015
District Manager
Michaels Arts And Crafts
01.2002 - 01.2010
Bachelor of Arts - Business Management
Texas Christian University
Associate of Arts - Marketing Management And Research
Texas Christian University