Carlton Babcock
Shawnee,KS
Summary
Postmaster/Unit Manager with 25 years of Federal Government experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 100 employees. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Branch Postmaster
USPS
05.2002 - 03.2024
- Enhanced customer satisfaction by providing timely and efficient postal services to the community.
- Improved staff performance through comprehensive training and ongoing support.
- Coordinated with regional postmasters to address issues, share best practices, and ensure seamless service delivery across locations.
- Handled escalated customer complaints effectively, resolving issues promptly while maintaining a professional demeanor.
- Mentored new employees to foster a positive work environment and encourage teamwork amongst staff members.
- Conducted regular audits of branch activities, identifying areas for improvement and implementing corrective measures as needed.
- Optimized employee scheduling to maintain adequate staffing levels during peak hours without exceeding budget constraints.
- Prepared detailed reports on branch performance for upper management review, recommending changes where necessary to improve operational effectiveness.
- Maintained strict adherence to safety protocols within the branch, creating a secure working environment for all employees.
- Assisted in developing annual budgets, monitoring expenses closely throughout the year to prevent overspending.
- Facilitated communication between various departments within the branch, promoting collaboration towards common goals.
- Utilized data-driven decision-making processes when evaluating potential changes or improvements to branch operations, ensuring the most effective strategies were implemented.
- Hired, trained and evaluated performance of all employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
District Business Manager
Mac Tools
11.1992 - 05.2002
- Boosted district sales performance by implementing strategic business plans and fostering relationships with key stakeholders.
- Managed a high-performing sales team, providing mentorship and continuous training to improve skills and results.
- Streamlined operational processes for increased efficiency, reducing costs and enhancing overall productivity.
- Optimized talent acquisition efforts by refining recruitment processes, attracting top-quality candidates for key roles within the organization.
- Analyzed market trends, adjusting strategies accordingly to maintain a competitive edge in the industry.
- Implemented innovative sales techniques, leading to improved customer engagement and satisfaction levels.
- Devised comprehensive budgets for district operations, successfully managing financial resources to ensure fiscal responsibility.
- Improved inventory management systems for better tracking of products across multiple locations within the district.
Customer Service Manager
Jet Tech Inc
01.1991 - 11.1992
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Field Service Technician
Sealright Packaging
11.1986 - 01.1991
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Flight Engineer
US Army 101st Airborne
11.1983 - 11.1986
- Enhanced aircraft safety by meticulously inspecting and maintaining all systems and components.
- Reduced fuel consumption by optimizing flight plans and implementing efficient in-flight procedures.
- Ensured smooth flight operations by coordinating with pilots, air traffic controllers, and ground crew members.
- Maximized aircraft performance by conducting thorough pre-flight inspections and addressing any discrepancies found.
Education
Bachelor of Arts - Business Management/Economics
Park University
Kansas City, MO05.1992
Skills
- Fraud prevention
- Budget Planning
- Customer-Oriented
- Route Planning
- Logistics Management
- Workload Management
- Delivery Coordination
- Safety Procedures
- Labor Relations
- Employee Training
- Analytical Skills
- Office Administration
- Problem-solving abilities
Certification
- Six Sigma Green Belt Certified
- Certified Appraiser-State of Kansas (Expired)
- Airframe and Powerplant Mechanic FAA (Expired)
Timeline
Branch Postmaster
USPS
05.2002 - 03.2024
District Business Manager
Mac Tools
11.1992 - 05.2002
Customer Service Manager
Jet Tech Inc
01.1991 - 11.1992
Field Service Technician
Sealright Packaging
11.1986 - 01.1991
Flight Engineer
US Army 101st Airborne
11.1983 - 11.1986
Bachelor of Arts - Business Management/Economics
Park University
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